BMW of Reading

It doesn't matter what you're buying, they take care of you When I walked into the dealership knowing that we wanted to look at a 2008 Nissan, I was definitely intimidated - obviously, I was not the target demo When I walked into the dealership knowing that we wanted to look at a 2008 Nissan, I was definitely intimidated - obviously, I was not the target demographic nor the typical customer for this particular dealership. As it turns out, this was an unwarranted feeling, because Chris treated us with complete respect. It didn't matter that we were not looking at the latest models, he took the time to make sure that we knew everything we could about the car. I was incredibly impressed with the treatment I received and would definitely recommend this dealership to anyone, regardless of what type of car you're looking for. More

Best customer experience I've had with any car dealership! 5 stars across the board. Chad, as well as the finance department, were extremely helpful, and the process was much less painful than at other deal 5 stars across the board. Chad, as well as the finance department, were extremely helpful, and the process was much less painful than at other dealerships I've worked with. More

Outstanding service, VIP treatment I recently purchased a certified Pre-Owned BMW from BMW of Reading. Chad Wallace was my sales agent/client advisor and I could not be happier with the I recently purchased a certified Pre-Owned BMW from BMW of Reading. Chad Wallace was my sales agent/client advisor and I could not be happier with the service he provided. I made arrangements over the phone and set an appointment for the purchase and when I arrived he was waiting with all of the required paperwork and the vehicle ready for an inspection and test drive. He spent a good deal of time explaining key features of the iDrive system and helped us get started with the basics. There was zero stress involved and at no point were we pressured into purchasing anything we did not want. The entire process was pretty painless. I'd go out of my way to buy here again. More

Local dealerships couldn't compare I live in Wilmington Delaware, have at least 3 BMW dealerships within a 20 mile radius of me, and I happily drove to Reading to purchase my X1 from BM I live in Wilmington Delaware, have at least 3 BMW dealerships within a 20 mile radius of me, and I happily drove to Reading to purchase my X1 from BMW of Reading. As I was researching my vehicle and comparing price quotes from the various dealerships, Reading not only offered me the best pricing, but also provided me with a friendly salesman who provided prompt, concise communication. Pricing was one factor, but the overall experience is why BMW of Reading was my obvious choice. On another note; I did encounter some "High Brow" dealerships which was very off-putting, and BMW of Reading is definitely not one of them. More

A Great Customer Experience I don't usually write online reviews but I am actually happy to make an exception and want to review this dealership and especially my sales advisor, I don't usually write online reviews but I am actually happy to make an exception and want to review this dealership and especially my sales advisor, Chad Wallace. I had previously purchased 7 BMWs from my local dealer (5 miles form my house) but when looking for my new car, decided to give BMW of Reading a call. I am glad I did. Chad was upfront and gave me avery fair price right off the bat. The dealership arranged to change a preexisting order for me so I could get my car earlier and was willing to do a courtesy trade as I had my own buyer for my trade in. My local dealer was reluctant to do so. Chad was able to apply my BMWFS discount coupon and promptly answered all my questions and addressed all of my concerns w/o complaint. My car was delivered as promised and in gorgeous shape. Overall, this car buying experience has been one of the best I've ever had. I have already referred friends to Chad and recommend him and this dealership to anybody looking for a fair, professional, buying experience. More

Buyer Beware I feel I was tricked into buying and anti-theft insurance. I was told it was included on all the cars they sell, which led me to believe it was inclu I feel I was tricked into buying and anti-theft insurance. I was told it was included on all the cars they sell, which led me to believe it was included in the cost. They rushed me through the paperwork. I discovered later that they never gave me a bill of sale and when I requested it, I discovered I was charge $449 for it. I requested my money back and was told no, I had signed the contract. Don't let them rush you and carefully review all paperwork. I will never buy another car from this dealership. More

The Best Sales Team EVER! Customer Service is by far the one thing that I seek in any client-facing position. This dealership, along with my Client Advisor - Chris Gassert and Customer Service is by far the one thing that I seek in any client-facing position. This dealership, along with my Client Advisor - Chris Gassert and the Finance Manager - Joel Powers were stellar and such a joy to work with! Their expertise, knowledge , professionalism, and extraordinary customer service skills made this experience one that I will forever remember. I would recommend anyone to visit this dealership. I live in Baltimore, MD and have already told many of my friends that if they are in need of a new car, to visit BMW of Reading and see Chris Gassert and Joel Powers! You guys are a cut above the rest! You ROCK!!! Thank you! Renata Brice More

Top of the line service from beginning to end Cannot stress enough how fantastic my car buying process was from BMW of Reading. From beginning to end, I was given top of the line, professional ser Cannot stress enough how fantastic my car buying process was from BMW of Reading. From beginning to end, I was given top of the line, professional service. We arrived without making an appointment on Saturday. All sales members were busy with clients, but rather than having us sit and wait, the product genius (Ben) let us test drive a vehicle and was able to answer all of the questions we had regarding the car. As soon as we were finished, we were introduced to Rob Koch (sales person). Rob was professional, informed, and listened to what we were looking for. He stayed with us after the dealership had closed for the day to ensure all of our questions were answered (almost an hour after closing). We were given a great trade in value, and a great price for a CPO X1. We came back a few days later for delivery, and what a breeze it was. All paperwork had already been printed and organized. Delivery took less than two hours which included signing all papers, and an in-depth tutorial on all functions of the vehicle (which Rob was fantastic at explaining). My wife and I purchased a CPO X1 and could not be happier. They offer competitive prices, outstanding service, and was most definitely worth the hour drive from Philadelphia. I would highly recommend this dealership! Definitely recommending to both family and friends. More

Exceptional Sales Pro I brought my leased 2012 BMW into the dealership for a checkup and asked to see a salesperson to begin planning for a replacement vehicle. Chris Gass I brought my leased 2012 BMW into the dealership for a checkup and asked to see a salesperson to begin planning for a replacement vehicle. Chris Gassert then introduced himself to me and proceeded to painlessly and expertly take me through the the process of finding the right car, agreeing on price, and doing the necessary paper work. Chris and I spent about an hour to complete our transaction thanks to his sense of caring and his expertise. I could not be happier! More

Easiest Car Buying Experience This has by far been the most pleasant, easiest, and efficient car buying experience we have ever had. Rob Koch was awesome to deal with. They didn't This has by far been the most pleasant, easiest, and efficient car buying experience we have ever had. Rob Koch was awesome to deal with. They didn't have the exact car I wanted in stock, so Rob went on the hunt and found it for me! He delivered what he promised and I received my new 535i right before Christmas which made it extra special. He took his time going over the car completely with me. His knowledge of the vehicle was outstanding. Joel in finance was a pleasure to deal with also. He made all the paperwork painless :-) I would highly recommend this dealership to anyone looking for a car! D. Groff More