BMW of Riverside

Wael was very helpful, and was extremely accommodating to our needs. He was very informative and the transaction went super smooth. We are extremely happy with our vehicle and the service provided. our needs. He was very informative and the transaction went super smooth. We are extremely happy with our vehicle and the service provided. More

Wael helped me buy an M850 I and I can’t tell you enough how happy I am with Wael. He is not only a stand up guy but he is someone who will put your happiness first before the sale. If I could give 10 stars how happy I am with Wael. He is not only a stand up guy but he is someone who will put your happiness first before the sale. If I could give 10 stars to Wael I would. I can’t say the same thing about others iv dealt with however Wael has went above and beyond EVERY single time to make sure I am happy and satisfied. You deserve a raise. Thank you. More

Ruben Garcia is the best service advisor. Made my experience quick and easy, great on communication, knowledge and very professional! Made my experience quick and easy, great on communication, knowledge and very professional! More

My entire experience with May Mortada was excellent. She was professional, genuine, and patient answering all my questions and concerns. I found my dream car because of her and would 100% recommend her She was professional, genuine, and patient answering all my questions and concerns. I found my dream car because of her and would 100% recommend her to all my close friends and family. More

Awesome service, Alejandro V. was very helpful and professional. I will definitely go back to BMW of Riverside. was very helpful and professional. I will definitely go back to BMW of Riverside. More

Great Customer Service. , The place is always clean with good client advisors Break fluid flush was done in a timely manner , The place is always clean with good client advisors Break fluid flush was done in a timely manner More

The reception and check in for my car was handled promptly and courteously by Sergio. The dealership is always clean and sparkling, and I appreciate the coffee machine as well. Sergio did an excell promptly and courteously by Sergio. The dealership is always clean and sparkling, and I appreciate the coffee machine as well. Sergio did an excellent job keeping me posted on the status of my car. Unfortunately. a part was unable to be located initially for the repair of my AC. Sergio stayed on the task of finding that part. I was thankful to have a loaner car during the time my car was at the dealership. I always appreciate this feature and it’s great to drive a different BMW than my X5 for a change of pace. I have bought five BMWs at this dealership and find the sales staff in incredibly helpful and knowledgeable, and enjoy the relationship with the people there More

It was a pleasure dealing with May at BMW Riverside. She was responsive to my multitude of asks without question. Would recommend working with May, hands down. She was responsive to my multitude of asks without question. Would recommend working with May, hands down. More

Great Customer Service! Thank you Mark Decker for your commitment to your customers and the Best service! Thank you Mark Decker for your commitment to your customers and the Best service! More

Beware of this dealer When I leased a new BMW iX from this dealer last year, I trusted that a BMW approved dealer would be professional and honest. I did not expect to discover after closing undisclosed this dealer last year, I trusted that a BMW approved dealer would be professional and honest. I did not expect to discover after closing undisclosed charges for unnecessary add-ons that were not explained or given an option to opt out during negotiations. More specifically, I was charged $1,995 for Eckbond and $1,195 for 3M Protective Film to protect the paint of a car I was leasing for 3 years. Why would a reasonable car leaser agree to pay almost $3,200 to protect the paint of a car that they don’t own and is being leased for only 3 years? When I drove down to BMW of Riverside one day to have my old car valued for trade-in, I did not expect to spend 6 hours at the dealer waiting for paperwork. When I got there, they offered the best trade in value if I got the new car the same day. When I agreed to proceed, I disclosed that I am a late-stage cancer patient and I cannot spend too much time at the dealer. I was assured thing will progress rapidly. The negotiations for the trade in and new car were fairly quick with most time spent on me trying to get push for a $7,500 discount on the new car which I found out later that the amount I got was what the standard discount offered by the manufacturer at that time. Nonetheless, at no time during the negotiations, was I told about adding on Eckbond and 3M film for almost $3,200 for a car I was leasing for 3 years. Most time was spent waiting for paperwork. When it got to the fourth hour after agreeing on the price, I started getting desperate as I needed to get home to take my medications. It was about 6 hours being at the dealer before the documents were ready for signing. By that time, I was anxious to get it done and get home. So, I pretty much signed any document presented to me, mainly trusting that I was dealing with a BMW approved dealer and I will not find any surprises. Several months after closing, I discover these charges for Eckbond and 3M film for almost $3,200 for a car I am leasing for 3 years. Of course, it is my fault for signing without reviewing, but I trusted BMW of Riverside and I wasn’t dealing with a makeshift neighborhood used car lot. After all, I was buying a car costing almost $100K from a BMW authorized dealer so I expected them to be professional, straightforward and honest. When I contacted them, they pretty much said it was my fault for signing and everything was disclosed at the time of purchase. Why would I agree to pay $3,200 for a car that I am renting and for only 3 years. I have dealt with other BMW dealers before BMW of Riverside and never had issues like this so I would not recommend this dealer. More