BMW of Riverside

Have owned 2 BMW X3’s in 10 years. Always have a good experience. Always ask for Daisy, she takes good care of me and i always request her when I go there. She makes sure I get the loner I need every t experience. Always ask for Daisy, she takes good care of me and i always request her when I go there. She makes sure I get the loner I need every time! More

To make a long story short, if you’re thinking of buying a BMW from this dealership, don’t. In response to my review, Anthony, the general manager, will insist that from the beginning, his staff told me a BMW from this dealership, don’t. In response to my review, Anthony, the general manager, will insist that from the beginning, his staff told me that purchasing my car would be difficult because I live out-of-state. This couldn’t be further from the truth. It was only AFTER they took my money that conversations occurred regarding the supposed "delays" associated with out-of-state deals. Certainly, at no point did anyone tell me they would hold my car for nearly a month AFTER they took my money. Either way, Antony wouldn’t know. He didn’t bother to communicate with me until six weeks into this nightmare even though I tried to call him. ----------- I bought a certified pre-owned 2018 BMW 440i from BMW of Riverside. The saga began in the middle of March when I first called about the vehicle. When the salesman learned that I didn’t live in California, he informed me that his dealership doesn’t transact with out-of-state buyers. He didn’t explain why. I was astounded by this, as were two different representatives of BMW USA. I guess those of us that don’t have local dealers can’t have BMWs? After I continued to plead with them to let me buy it, they finally agreed, but only if the transaction would be a so-called “cash deal.” I agreed and told the salesman, Matthew, that my bank was prepared to issue a cashier’s check. He declined to accept the check and instead indicated that by “cash deal,” he meant straight cash with no third-party financing. Apparently, dealing with a lienholder during the titling process was too much of an inconvenience for these folks? Because I really wanted the vehicle, and because I’d already come this far, I agreed to buy the car outright anyway. I asked Mike, another salesman, for a copy of the purchase agreement so we could sign it before I mailed the money. He indicated that he could not process any paperwork before receiving my money. You don’t need to be a lawyer to know that purchase agreements are signed *BEFORE* performance is tendered, not after. Suspecting that I’d been phished, I began researching the dealership to ensure that they were registered with the Better Business Bureau, etc. What legitimate business handles a transaction in this way? After I confirmed that BMW of Riverside is, somehow, an authorized BMW dealership, I informed Mike that I would not mail my money without a signed document from his dealership with the vehicle’s VIN and purchase price. He complied by texting me a picture of a sales worksheet with his signature on it. Although I was flabbergasted by this, I dropped the check in the mail and signed the purchase agreement a few days later. Meanwhile, I stupidly agreed to have the dealership ship the car on my behalf on the theory that this would be easy. Wrong. I waited. And waited. And waited. After nearly three weeks with no movement, I got aggressive, and they finally offered the shipper a few hundred dollars more to speed up the process. A representative of the shipping company told me that they ultimately paid $1,000 to ship the car versus the $1750 I paid them. Lord help me, if they initially paid $800 for shipping, it makes sense why it took so long…. What a joke. They kept telling me that I should expect shipping delays; that it is especially challenging to ship cars to my midwestern state. Each day it was another ridiculous excuse. Each day no one even had a guess regarding when the car might arrive. To say that their customer service is terrible would be a gross understatement. Most of the time they didn’t even bother to reach out to me at all—instead, I had to call and text, beg and plead. They took what should have been a joyful experience for me and turned it into an absolute nightmare. The end was just as bad as the beginning. When the car finally arrived, it came without temporary plates or a title, so it sat in my driveway until the title arrived so I could have it plated. Seriously, how are these guys even in business? I look forward to purchasing my extended warranty elsewhere. More

Great service at BMW Riverside and kudos to my Service Advisor Andrew Garcia for keeping me inform on the status of work and future service needed for my 2014 X1. Calling him on the phone sometimes for so Advisor Andrew Garcia for keeping me inform on the status of work and future service needed for my 2014 X1. Calling him on the phone sometimes for some questions and you get the response right away from him and that's what I call good and honest service. More

Purchased a BMW X1 yesterday. Smoothest and least troublesome experience we've encountered. We have owned 6 BMWs and have had very good experiences with each one. Our Client Advisor, Jamil Razzak ( troublesome experience we've encountered. We have owned 6 BMWs and have had very good experiences with each one. Our Client Advisor, Jamil Razzak (AKA "JR") was without flaw. A true gentleman and a complete professional. His knowledge and enthusiasm for BMW is at the forefront at all times. With the valuable assistance of Edwin Sarhad, and the finance team of Haley Chloupek and Jennifer Wright we were very favorably impressed with the entire team. Thanks, MJ and Dave. More

Always great customer service, and very attentive to the customers concerns. When given the vehicle they have always been expedient, thorough and honest on all levels customers concerns. When given the vehicle they have always been expedient, thorough and honest on all levels More

Great service and very knowledgeable . Daisy is a great asset to your organization. She called and sent video link to see additional work needed. Kept me informed on progress of work.Thanks asset to your organization. She called and sent video link to see additional work needed. Kept me informed on progress of work.Thanks More

Very bad financial manager his name is Nader, I was Very bad financial manager his name is Nader, I was there to make a deal on my 2018 X5 and they way he introduced himself or the deal was really rea Very bad financial manager his name is Nader, I was there to make a deal on my 2018 X5 and they way he introduced himself or the deal was really really bad, even he didn't care to make a deal or not and he let me go, without offering any options, I believe BMW can do better than this Nadr. More

Great service as always and Daisy is a great adviser and always helpful responds immediately if you have any questions or concerns. I would recommend this dealer always helpful responds immediately if you have any questions or concerns. I would recommend this dealer More

Thanks for Andrew’s help and also special thanks for the lady who help me with my loan car, they are both nice and helpful! lady who help me with my loan car, they are both nice and helpful! More

I leased a 2020 BMW 330i from BMW of Riverside, which was a previous loaner vehicle. I went through a car broker to lease this vehicle and the vehicle was delivered to my home in Sylmar, CA, by a dealer staf a previous loaner vehicle. I went through a car broker to lease this vehicle and the vehicle was delivered to my home in Sylmar, CA, by a dealer staff (~80 miles). I was very excited when I received the vehicle and so to my disadvantage, I did not do a thorough inspection before signing my paperwork, and being a workday, I only took it around the block (<0.5 mile) and immediately parked it in my garage. The following day I had a better look at the vehicle, inside and out, and noted a few faults. 1) The windshield had a crack; 2) there was hot glue-like stains in the center console area (3 specific areas – including the shift knob); 3) a speaker sounded busted; 4) both front wheels had curb damage but were repaired by the dealer (poorly). I reached out to the broker and asked about issues 1, 2, and 3. He said he will get in touch with the dealer. BMW of Riverside told my broker to take the vehicle in to inspect the issues. I scheduled an appointment and took the vehicle in. The dealer fixed the speaker issue (3) under warranty and said if I wanted the windshield (1) and console stains (2) fixed, it would be charged to me at a price of $2,500 and $1,600, respectively. They are trying to put these damages on me stating it passed inspection before being delivered to me. To note, I saw two dealer employees inspect my vehicle before accepting it in for service and neither noted the issues until I pointed them out. I am not saying that staff is incompetent, but I noted that they are not thorough. I am very disappointed how this dealer has and is treating a loyal customer by blaming their mistakes on me and will never shop at BMW of Riverside again and will encourage all of my friends and family the same. More