BMW of Riverside

Salesman was great, service SUCKED I have purchased/lease several cars from this dealership over the decades, but my most recent lease will be my last. The sales department was great, b I have purchased/lease several cars from this dealership over the decades, but my most recent lease will be my last. The sales department was great, but when it comes to their service dept, it totally burned me and made me decide to switch to Mercedes for my next new car. The service personnel are awful, rude and treat you worse than just a "number" when you come in. Always acting like it's such a huge inconvenience when you bring your flawed car in, they do "repairs and replacements" of parts, but they are deceitful and misleading. I have had my brakes "replaced" twice in the past two weeks, and they told me they put all new pads and rotors on my car, but I am still having problems, almost worse than before I initially brought it in! I took it to BMW of Ontario, where they told me that I still had the original rotors/pads, and they were never replaced, just machined/resurfaced. I kept bringing it back in and BMW of Riverslime was not willing to work with me, not willing to give me a BMW loaner and make me pay for my own, after it was THEIR fault I had to keep bringing it back. They also let my car sit for hours while it's turned on so it wastes my premium, expensive, gas. The never offer to refill it and never offer anything to offset the costs of fuel. When they "convenience wash" my car, it always has water streams and marks, never looks fully clean and then they want to charge me $150 for a full detail? Please!! Outrageous. I cannot emphasize enough to avoid this dealership at all costs. Save your time, energy, emotions and money by never coming here at all, for ANYTHING. More

After sale there no help Went in for recall parts they seem not to want to help or answer my concerns or questions buying a car here there family after they don't care sad my Went in for recall parts they seem not to want to help or answer my concerns or questions buying a car here there family after they don't care sad my car came off this lot More

Very deceitful dealership Trying to decide whether to buy BMW or MBZ????? MBZ all day long. We made the mistake of purchasing a new BMW from this dealership a year ago. Not u Trying to decide whether to buy BMW or MBZ????? MBZ all day long. We made the mistake of purchasing a new BMW from this dealership a year ago. Not until after the transaction was completed and we had taken delivery of the vehicle, did they disclose that the free 12 months Satellite radio would not be activated by the dealership unless we paid them an additional $500.00 (to activate the software which takes appx 3-5 minutes), and they were not at all nice to deal with once the transaction had been completed. Google this. BMW is notorious for this deceitful behavior. We have had 3 new MBZ, new FORD F Series, new VWs, all with standard free Satellite radio at purchase. BEWARE when you purchase a BMW. Sirius XM called me today to let me know that my 12 months free satellite radio is about to expire, and when I told them that it was never activated by the dealer, they told me that their system has ALL of my information which was provided to them by the dealer and that according to their records, I have been enjoying Satellite radio for the past 12 months! DO NOT purchase from this dealership. If you REALLY want a BMW, make sure you address this IN WRITING before signing! More

Then why are you here.. I was asked "then why are you here ?" When i decided not to trade in my bmw for a new beemer after test driving i just decided the car was not for me I was asked "then why are you here ?" When i decided not to trade in my bmw for a new beemer after test driving i just decided the car was not for me at the moment and i wanted to come back at a later time. The director of internet sales starting screaming at me basically i was wasting his time because i decided not to proceed. Such a jerk. I was dealing with Daisy then he came along. Couldnt wait to speak to his manager More

Thank you BMW Riverside (Thanks Rene) Rene thanks for all of your help. We did not expect to purchase on a single visit but after all the time you spent with us we came home very happy and Rene thanks for all of your help. We did not expect to purchase on a single visit but after all the time you spent with us we came home very happy and looking forward to our next purchase. Thanks for helping me make my wife so happy on her 60 mile daily commute. We definitely recommend you and BMW Riverside the place to shop and service our cars. Sincerely Rafa/ Josie More

Great Experience! Worth the Visit! I love my car and had a surprisingly great experience at Riverside BMW! All thanks to Rene! My prior experiences with dealers were absolutely horr I love my car and had a surprisingly great experience at Riverside BMW! All thanks to Rene! My prior experiences with dealers were absolutely horrible. I was not looking forward to going through another rough situation again but I wanted to see the car I'm looking for in person. It was different this time! Rene made visiting the dealership worth my while. He listened to what was important to me and asked questions that helped me with my decision. He was also very knowledgeable with features of the car I was interested in. He's definitely not the typical sales person that I've dealt with. He was very respectful and very much willing to help. There was no pressure. It was so refreshing! You have to visit this dealership and ask for Rene! More

Thank you for the exceptional service I had very good experience with BMW of Riverside. Rene Orellana gave us exceptional service and made our buying experience memorable. Thank you for th I had very good experience with BMW of Riverside. Rene Orellana gave us exceptional service and made our buying experience memorable. Thank you for the great service BMW of Riverside! More

Great customer service! We arrived at the dealership and had an idea of what we wanted to pay. This dealership made it happen. Rene was great, and didn't pressure us into any We arrived at the dealership and had an idea of what we wanted to pay. This dealership made it happen. Rene was great, and didn't pressure us into anything. Great experience. More

Excellent all around purchase experience of 2017 BMW X1 28i I've been purchasing vehicles for 39 years and this is the 1st no pressure sales experience of all. I'd shopped several BMW dealerships but decided to I've been purchasing vehicles for 39 years and this is the 1st no pressure sales experience of all. I'd shopped several BMW dealerships but decided to go with BMW of Riverside based on how I was treated by Sales Consultant Rene Orellana. He was very professional and respectful. Had it not been for him, the purchase would not have went down at this dealership. I'll be shopping for a new M4 when the next new body style is released and BMW of Riverside is my new purchasing home! More

Superb service I have recently bought a 2015 certified BMW 328i at this dealership and am greatly impressed by the service of Mark Decker, one of the sales represent I have recently bought a 2015 certified BMW 328i at this dealership and am greatly impressed by the service of Mark Decker, one of the sales representatives. He has been very attentive, helpful, and accommodating in all his explanations. He has been very friendly, willing to understand customer's needs, spend all time needed to come to the best financial terms, and explain in detail all the controls and instruments, Over the last 20 years, this has been my best experience in buying a car. Mark, thank you for your superb service. More