BMW of Riverside

Ryan Rocheleau was service advisor. He kept me informed and didn’t push to have extra work done. He also looked for and applied discounts. I never like getting maintenance work or repai He kept me informed and didn’t push to have extra work done. He also looked for and applied discounts. I never like getting maintenance work or repairs on a car But he made it as good as possible. More

This is one of the worst Service Departments. Trying to get a call into or back is like finding the fountain of youth. They have no clue what Customer Service is nor how to provide it. Sad that t Trying to get a call into or back is like finding the fountain of youth. They have no clue what Customer Service is nor how to provide it. Sad that they are my closest option. There personnel answering the phone are no more than glorified secretaries that have no clue where people are, how to transfer, nor be responsive. More

We loved working with Mark Decker. He was very accommodating, friendly and worked for us to find the right X5 and best deal! He was very accommodating, friendly and worked for us to find the right X5 and best deal! More

The agent Rob Trueworthy is probably the last person you want to help you with your car. Add in the dishonesty, misrepresentation of vehicle status, absent management, and overall poor service, and you have want to help you with your car. Add in the dishonesty, misrepresentation of vehicle status, absent management, and overall poor service, and you have one of the worst service centers around. More

Excellent communication, gave me his cell phone number and was quick to reply, purchased a car with the dealership being 350 miles away and was quick to reply, purchased a car with the dealership being 350 miles away More

I always take my car in fir service to BMW of Riverside. They have excellent service! Justin is the best! They have excellent service! Justin is the best! More

I dropped by today with a simple tire pressure warning, one person asked me if I had an appointment. I said no. He said he would find a service advisor for me and pointed him out. That person was very busy one person asked me if I had an appointment. I said no. He said he would find a service advisor for me and pointed him out. That person was very busy with other customers, moved cars around, but had no time for my simple issue. So I left without solving my issue. More

I lease two vehicles with BMW Riverside, my last sales person was Jamil Razzak, I contacted him two weeks ago two times and haven't hear from him, he told me that he was sending the information of the veh person was Jamil Razzak, I contacted him two weeks ago two times and haven't hear from him, he told me that he was sending the information of the vehicle that I was interesting but I haven't hear from him , my lease expire within 5 days, I'm calling other dealers but the service here is not that good anymore More

This is my third BMW that bought here. I love my BMW of course. I also love the service I receive. I have no complaints. I especially like receiving loaner cars when my service will be len I love my BMW of course. I also love the service I receive. I have no complaints. I especially like receiving loaner cars when my service will be lengthy in time. More

Ryan is my service contact and my recent service was handled with care and dispatch. All my service concerns were dealt with immediately and satisfactorily. handled with care and dispatch. All my service concerns were dealt with immediately and satisfactorily. More