BMW of Riverside

These three guys are the reason BMW of Riverside receives so many 5 star ratings. They, each of them, go out of their way to make sure the customer - in this case, me - is greeted warmly, treated with high so many 5 star ratings. They, each of them, go out of their way to make sure the customer - in this case, me - is greeted warmly, treated with high regard, courtesy and above all kept informed of all that is going on with the vehicle. They are proactive, friendly and genuinely interested in making sure the customer is satisfied. They also make up for any aggravation you may have with the process of getting the vehicle serviced. I also want to mention that the people that work on the vehicle also go the extra distance to make sure everything that needs attention gets that attention. They too are proactive and make sure all areas are checked, rechecked and attended to. I give 6 stars if I could. Darko, Mike and Don --- Thanks!!! Al B. - Riverside More

The service that Travis provided was exceptional. He listened to our concerns and ensured that our vehicle would be running the way it is suppose to. He made sure that we had a courtesy vehicle waiting listened to our concerns and ensured that our vehicle would be running the way it is suppose to. He made sure that we had a courtesy vehicle waiting for us upon arrival and took care of everything in a timely manner. His customer service and attention to detail was outstanding and I would gladly recommend this dealership to family and friends. More

I just wanted to share my awesome experience with BMW of Riverside. My sales person Mike Shelhart, finance manager Jennifer Hogan, GSM George Mattei were wonderful and made my car buying experience memorabl Riverside. My sales person Mike Shelhart, finance manager Jennifer Hogan, GSM George Mattei were wonderful and made my car buying experience memorable for life. I definitely recommend this great team for your next BMW experience! Just give them a call and pay them a visit and you will have unforgettable experience that you will appreciate for life. I also want to express my gratitude and appreciation to a wonderful Sarah Velasco! If you don't know who she is, you have to visit BMW of Riverside and even if you are not in the market for this beautiful, ultimate driving machine, but you simply want to have a great day or evening and feel special and welcomed, YOU MUST MEET Sarah :) She will put a smile on your face and make you feel great. The entire team, including Ted Gebhard, George Salinas, Nicole Jaime (just to name a few) were amazing as well. Thank you BMW of Riverside! Sanela Hadzihasanovic www.sanela.net Worry Less. Live More. More

I first called the office in Riverside to find out how costly it would be to have my husband's car serviced after not having it serviced for the past two years. I spoke with Fabian and he was most helpfu costly it would be to have my husband's car serviced after not having it serviced for the past two years. I spoke with Fabian and he was most helpful and very pleasant, to which I made an appointment for the following Saturday. When I entered the facility I was directed to Mr. Nicholas Cappellano, who evaluated my car and made every effort to make sure I was well cared for and happy with the service. That day I had a complete review of my car and an oil change; I then found out that the car needed quite a bit of servicing. Mr. Cappellano broke down the fees for me and began the process for setting me up with various appointments, beginning and friendly with the most necessary services first. Again, the next service (a tune up-spark plugs), was to be completed the following Saturday. Mr. Cappellano, as promised not only broke down the services line by line, but he included the prices and took special care to make sure that I understood all that it entailed. Because of his dillengent and friendly service I decided that regardless of the pricing, I would continue to bring my car back. On my visit the team also took the initive to wash and vaccum my car. I was most satisified with the service. More

I had a very good experience. The test drive was unhurried and I was treated very politely. I left being confident that I could work all the features of the car and I would buy from them again and r unhurried and I was treated very politely. I left being confident that I could work all the features of the car and I would buy from them again and recommend the dealership to my friends. More

Roland was friendly, professional and very knowledgeable. I received the incentives that I expected and they had the perfect car for us in stock. CC was a pleasure to deal with as well. I received the incentives that I expected and they had the perfect car for us in stock. CC was a pleasure to deal with as well. More

After making a detour from going to MB because the sales rep at BMW gave me some solid numbers on an X3, I spent over 2 hours at BMW Riverside. We reached a deal and they said they would need to have car de rep at BMW gave me some solid numbers on an X3, I spent over 2 hours at BMW Riverside. We reached a deal and they said they would need to have car delivered from a different dealership but if not they would find a comparable vehicle. Also asked if I would put a deposit but I said I'd wait until car secured. I was shown a signed paper by the salesperson from his manager that the deal was solid. Left waiting for a call the next morning. Nobody calls. I called multiple times and finally was told they were still trying to work the trade. All day same game, hang in there , we're working on it. Finally that evening, I was told that the deal was off and they can't get that car or anything similar. The deal was a loser and they can't lose that kind of money? My thought, Why make the deal then? They said they were trying to move cars for Nov and month over, to which I responded that it was the last day of the month so I'd give my credit card to lock in for Nov. No luck. They also said they can't get car, so I offered to place a deposit and order the vehicle with same specifications as the one we dealt on. No luck. Very disappointing that dealership wasted my night on Friday and all day Saturday; but even worse the lack of integrity to honor a deal. I'm posting this because they have a testimonail on their website from this site. Hoping someone reads this and reconsiders, as any dealership who cares about reputation would want to make customers happy. Even more reason, I think when an agent of your organization communicates to a client, you need to honor that. Will be reaching out to GM and BMW NA for further resolution. More

Fabulous experience! Buying a car is very stressful and they made it a positive experience! All employees were friendly, experienced and not pushy....all about you! they made it a positive experience! All employees were friendly, experienced and not pushy....all about you! More

Excellent service, very professional and efficient. Jamil all the way attended all help I needed just to get me my dream car. Snacks and freebies, love it. all the way attended all help I needed just to get me my dream car. Snacks and freebies, love it. More

Found this dealership through a car buying service and traveled about 45 minutes from home. Great test drive, excellent service, and definitely a good experience. traveled about 45 minutes from home. Great test drive, excellent service, and definitely a good experience. More