BMW of Rockville - Service Center

BMW Rockville provided exceptional customer care from beginning to the end of the service visit from Zachary Smit. The process was a seamless and I was provided with information throughout the service vi beginning to the end of the service visit from Zachary Smit. The process was a seamless and I was provided with information throughout the service visit. Even though this is a very busy dealership service department, it is clear that there is sufficient staffing to provide excellent service and customer experience. More

Absolutely terrible customer representative I worked with. No communication whatsoever related to when the vehicle would be ready even after sending multiple messages asking the same. I always had a gre with. No communication whatsoever related to when the vehicle would be ready even after sending multiple messages asking the same. I always had a great experience at BMW of Rockville, but this time it was simply terrible! More

On July 7, 2025, I brought our E-70 BMW X5 50i—originally purchased new from VOB BMW, now known as BMW of Rockville—in for scheduled maintenance. The service performed included an oil change as well as SDC c purchased new from VOB BMW, now known as BMW of Rockville—in for scheduled maintenance. The service performed included an oil change as well as SDC cooling system flushing and cleaning. Trusting in the expertise of the dealership where we first acquired several vehicles, I anticipated a smooth and routine experience. Upon returning home after the service, as I turned off the vehicle, I was taken aback to hear a noise emanating from the engine compartment—one that I had never encountered before. This noise persisted, lasting well beyond the usual cooling ticks and hums expected from a recently driven vehicle. Even after thirty minutes, the sound continued unabated. Concerned, I promptly contacted my BMW of Rockville service advisor and described the unusual noise in detail. My advisor responded by recommending that I monitor the vehicle for any warning lights or other indicators of mechanical issues. Though his advice was practical, I remained uneasy. The unfamiliar noise was persistent, distinct from any I had previously noticed, regardless of how hot the weather had been or how long the car had been driven. The following day, my wife drove the X5 to run an errand. Upon her return, the same noise recurred as soon as the vehicle was parked in the garage and shut off. Growing increasingly concerned, I attempted to reach my service advisor once again for further guidance or a possible inspection. Unfortunately, my calls went unanswered, and a follow-up text message yielded no response. In an effort to escalate the matter, I tried to contact the service manager, but again, I was unable to reach anyone. Amid these ongoing efforts to address a potentially urgent issue, an email arrived from BMW of Rockville. This communication, however, was not a response to my service concerns, but rather a promotional message offering the opportunity to purchase a new X5. Even more unexpectedly, I received a phone call the same day, also focused on selling me a new X5 vehicle. I could not help but wonder about the timing of these sales pitches. While it is entirely possible that these communications were part of routine dealership outreach, the coincidence struck me as noteworthy, given my unresolved service issue. At present, the unusual noise from our X5 remains unexplained, and my attempts to seek assistance from the dealership have gone unanswered. The juxtaposition of unaddressed service concerns and aggressive sales efforts has left me reflecting on the quality of customer care and communication. I continue to hope for a resolution and a return to the confidence I once felt in the brand and its dealership. More

Great service team that is professional and customer centric. They do excellent work and are always thoughtful. Jonathan Berman is a superstar. centric. They do excellent work and are always thoughtful. Jonathan Berman is a superstar. More

Everyone was very friendly and quick. It was super easy to drop my car off and get a loaner! It was super easy to drop my car off and get a loaner! More

Very thankful for Scott and the entire Service team . My husband and I have been coming here for more than ten years My husband and I have been coming here for more than ten years More

Nelson and all of the staff at BMW Rockville did a fantastic job servicing my vehicle. I highly recommend using their service department for all you service needs. fantastic job servicing my vehicle. I highly recommend using their service department for all you service needs. More

Excellent and attentive service. The service professional always takes time to explain the issues and the best resolution. The service professional always takes time to explain the issues and the best resolution. More

Jarred is always honest and helpful with my X7. I have been working with him for 4 years. I have been working with him for 4 years. More

Excellent environment and excellent customer service. Very responsive to customer needs and requests. Exceeded my expectations. Very responsive to customer needs and requests. Exceeded my expectations. More