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Sales Department
1,101 Reviews
The health and well-being of our clients, employees, and community is our highest priority. As we monitor the current COVID-19 situation, our dealerships are being extremely proactive to ensure that our facilities remain clean and sanitized.
Please know, we are following the recommended guidelines set forth by the CDC to help keep you safe and healthy during this time of uncertainty.
• All valets are wearing latex gloves. We are wiping down client vehicles and loaner vehicles upon entering and exiting the vehicle.
• Railings/door handles & counters are continuously being wiped down using disinfectants.
• Phones & credit card terminals are continuously wiped down using disinfectants.
To accommodate our clients that may have difficulty getting to the dealership due to work restrictions, childcare, etc., we are offering the option to have a Client Advisor bring a vehicle to your home or office for a test drive. For your convenience, we can also assist you with the purchase of your vehicle by phone and email. Additionally, our website is available for you to explore our inventory, 24 hours a day, 7 days a week.
For your service needs, offer complimentary pick up and delivery of your vehicle for service & repairs. We can also complete all transactions online and by email.
~Mission Statement~
It is the mission of BMW of Rockville to provide the highest quality experience in the luxury car market. We will do so by providing a first class facility staffed with the most knowledgeable, trained BMW professionals to make sure all of your BMW needs and expectations are met. We are "Driven to Excellence".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
BMW of Rockville's Covid Response
- Home Delivery
- Service Pickup & Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
Top Reviewed Employees
Latest Reviews
June 13, 2021
"I live MUCH closer to another BMW than to BMW of..."
- Annie V.I live MUCH closer to another BMW than to BMW of Rockville, but chose to give this a try after some less-than-ideal experiences at another location and BOY am I happy I did! Suvin helped me buy my M3, was so kind and courteous, fast and efficient, and took excellent care of me in every step of the transaction. The financing team was not pushy with all the add-ons, and even the courtesy car/rental team (I had to leave my old car there getting repaired before buying my M3 and needed one) was also really efficient and kind - no snobbery here. I will ONLY use this BMW going forward, even if it's farther away. And if you are looking for concierge, white-glove service, call Suvin! He's fantastic!
Read MoreJune 13, 2021
"Exceptionally responsive service. Alex Sellouk in sales..."
- Marco45eExceptionally responsive service. Alex Sellouk in sales has been a pleasure to work with. Never pushy as my purchase process was delayed with COVID, but politely stayed in touch and was responsive when needed.
Read MoreEmployees Worked With
Alex Sellouk
May 25, 2021
"I walked into the dealership knowing exactly what I..."
- Ms DI walked into the dealership knowing exactly what I wanted and being pre-approved for financing. Emmitt is the only salesman who greeted me and took an interest in me as a customer. Emmitt was knowledgeable, has the perfect southern charm, and did not rush my decision. Emmitt was able to get me in the X5 I wanted with additional features I didn't know I needed within my price point. My overall experience at BMW of Rockville was HORRIBLE!! There are some clear racial and sexist issues that are evident from the sales managers and finance managers. Although BMW Rockville is a legitimate dealership they depict the stereotypical behaviors of a used car dealership...EXCEPT FOR EMMITT. If you must buy a car from BMW Rockville, go see Emmitt. He is the only thing that would make me buy my next BMW from them and the only salesman I recommend.
Read MoreEmployees Worked With
Other Employees :
Nick Fotos-Lawton - 1 star, Emmitt Green
Dealership Inventory (185 Vehicles)
Photos & Amenities
- Customer Lounge Area
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Television
- Vending Machines
- Authorized Accessories Store
- Authorized Parts Store
- Shuttle Service
- Vending Machines
- After Hours Drop-Off
- Cable TV
