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BMW of Rockville - Service Center

Rockville, MD

4.6
631 Reviews

631 Reviews of BMW of Rockville - Service Center

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August 30, 2025

Excellent service! Many thanks to my service advisor Will Rodrigues and the BMW of Rockville technicians. More

by nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodrigues
August 29, 2025

My service advisor Eric was phenomenal. Overall my experience was pretty awesome. It was quick and easy More

by Justin Y.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
August 13, 2025

Excellent service and knowledgeable staff. I have been servicing my vehcile at BMW of Rockville for 6 years with no issues More

by edward.delgado20708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
Aug 16, 2025 -

BMW of Rockville responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 07, 2025

This has been the worst car-owning experience of my life. The first issue with the vehicle is that the leather (which of course costs extra) peeled away from the dashboard because BMW used an inferior glu More

by mclancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
Aug 10, 2025 -

BMW of Rockville responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.

Aug 22, 2025 -

mclancy responded

UPDATE: BMW of Rockville responded to this review thanking me for my detailed feedback, and saying that they would like to help turn my experience around and I should call the General Manager. I called the General Manager as they requested on August 11, and left a message with the receptionist who said the GM would call me back in a few minutes. He never called. I then left a voice mail message on August 13 with the GM, he never called back. I then left another voice mail message on August 20 with the GM, again he did not call back. I guess they are not so interested in turning my experience around. I feel even more strongly now about my recommendation to you to not buy a BMW, especially not from BMW of Rockville, and if you are unfortunate enough to already own the "ultimate driving machine", do not have it serviced at BMW of Rockville.

August 01, 2025

BMW Rockville provided exceptional customer care from beginning to the end of the service visit from Zachary Smit. The process was a seamless and I was provided with information throughout the service vi More

by jvdesarno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Smit
Aug 02, 2025 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 30, 2025

Absolutely terrible customer representative I worked with. No communication whatsoever related to when the vehicle would be ready even after sending multiple messages asking the same. I always had a gre More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
Aug 01, 2025 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 10, 2025

On July 7, 2025, I brought our E-70 BMW X5 50i—originally purchased new from VOB BMW, now known as BMW of Rockville—in for scheduled maintenance. The service performed included an oil change as well as SDC c More

by mosaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jul 13, 2025 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 26, 2025

Great service team that is professional and customer centric. They do excellent work and are always thoughtful. Jonathan Berman is a superstar. More

by rmmooreclarity2@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Berman
Jun 28, 2025 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2025

Everyone was very friendly and quick. It was super easy to drop my car off and get a loaner! More

by makenna.morris2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
Jun 25, 2025 -

BMW of Rockville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.

June 21, 2025

Very thankful for Scott and the entire Service team . My husband and I have been coming here for more than ten years More

by tinasilviale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Jun 23, 2025 -

BMW of Rockville responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Rockville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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