BMW of Rockville - Service Center

The Service advisor Ali Souley is very Knowledgeable and courteous. The car was ready as promised and on time. Thank you for a great service and experience courteous. The car was ready as promised and on time. Thank you for a great service and experience More

Very confusing with scheduling recall appointment with remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of oversche remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of overscheduling. Software could not take more than an hour. The “update” erased all of my data and my phone link More

Very efficient and courteous service. I was kept informed at key stages. Very happy with Rockville BMW service I was kept informed at key stages. Very happy with Rockville BMW service More

Jose was amazing and he helped me with my vehicle and explained me everything from A to Z. explained me everything from A to Z. More

Jaime was awesome to deal with and handled everything professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a pleasure to work with! More

Joel was very helpful, he explained everything & even suggested future services I may end up needing. Overall very satisfied with my service suggested future services I may end up needing. Overall very satisfied with my service More

Efficient, knowledgeable and seamless service process with excellent staff ! The attention to detail by William Rodriguez was outstanding. with excellent staff ! The attention to detail by William Rodriguez was outstanding. More

Excellent service, they take the time to provide excellent customer service. Fast, convenient and honest delivery of service excellent customer service. Fast, convenient and honest delivery of service More

Outstanding service. Prices are at least in line with the reputable shops in the DMV. Quick turn around and they follow up. Robert (service advisor) was great and answere Prices are at least in line with the reputable shops in the DMV. Quick turn around and they follow up. Robert (service advisor) was great and answered all my questions. Edgar (technician) also did a great job and my car is back to running smooth. 10/10! More

Very efficient, courteous and responsible service. Jarred Brown, my service representative, was outstanding in diagnosing and performing the necessary services, but also keeping me informed about pro Jarred Brown, my service representative, was outstanding in diagnosing and performing the necessary services, but also keeping me informed about progress and ensuring timely delivery of my repaired vehicle. I can't imagine any better service than this. More