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BMW of Rockville - Service Center

Rockville, MD

4.6
625 Reviews

625 Reviews of BMW of Rockville - Service Center

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November 05, 2023

First time there. Since new building , service is good. Will return when it's time for service More

by leeeeoooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Nov 07, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2023

Jared always greets me with a smile and gets all paperwork, car loaners , maintenance and washes done efficiently! I’ve been using this dealership for years! More

by robinjill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jarred
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Nov 05, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Nov 05, 2023 -

robinjill responded

great please use review

November 01, 2023

ockville BMW providesNice and clean facilities. high-quality service. Their staff are effective and courteous. Good location. More

by Krishna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
many many
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Nov 03, 2023 -

BMW of Rockville responded

Hi Krishna, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

October 31, 2023

It is a Full service, excellent communication, has friendly staff, customer focused. I was very happy with the service More

by Govind Arora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar P
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Nov 02, 2023 -

BMW of Rockville responded

Thanks so much for the warm recommendation of the team here at BMW of Rockville. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 26, 2023

Rockville BMW providesNice and clean facilities. high-quality service. Their staff are effective and courteous. Good location. Nice and clean facilities. More

by chuanfuwu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAR PACHECO
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Oct 27, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2023

A very busy dealer no doubt. Inventory management (tires in my case) needs urgent work. Most critical to me though is the astoundingly poor communication to keep the clients in More

by olellc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not important
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Oct 28, 2023 -

BMW of Rockville responded

Hi Olellc, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.

October 22, 2023

Very professional , efficient and quick. Jared is always going out if his way to help.! More

by Jmoreithi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Oct 24, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 21, 2023

Exellent service advisor exellent dealer nice and clean car clean return to us on time More

by rnavarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan carlos
Report | Print
Oct 23, 2023 -

BMW of Rockville responded

Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!

October 21, 2023

Jon Blumberg was the service advisor. He explained the service, the cost of parts and labor, and kept me informed of the progress More

by mpmyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Blumberg
Report | Print
Oct 23, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 20, 2023

Well organized. Outstanding staff. Easy to get loaner. Loved the video of the evaluation of my vehicle. Thorough and professional. More

by carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WILL, MARKO AND SCOTT
Report | Print
Oct 22, 2023 -

BMW of Rockville responded

Carol, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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