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BMW of Rockville - Service Center

Rockville, MD

4.6
618 Reviews

618 Reviews of BMW of Rockville - Service Center

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July 27, 2023

Joel was very professional. Cost for repairs was much more than expected. First loaner I was given had problems and I had to return it and get another one. Marco was very resp More

by dpmurray25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Marco
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.

July 27, 2023

Tech support desk outstanding brought my car for service was done on time .Thanks again for the whole team More

by seifu_boku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2023

Jose Miranda was very professional and fast at getting our 2019 BMW X3 x drive 30i serviced. More

by Ren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi Ren, we're happy you found our staff so supportive during your experience here at BMW of Rockville. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2023

Friendly and efficient service. Good communication with customer centric approach. Also very knowledgeable. Thank you More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi Fred, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

Consultant knowledge of customer requirement. He also provided great customer services. I would recommend this service center to my friends and family. More

by j13j132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.

July 23, 2023

Service was professional and on time. Wheel rotation and alignment was accomplished….a bit pricey. More

by hhmmll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

July 21, 2023

Work was done efficiently. Jose Miranda was a great service professional with which to work. More

by ashishl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jul 24, 2023 -

BMW of Rockville responded

Hi Ashishl, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 20, 2023

From beginning to end my service advisor, William Rodrigues, answered & explained all my concerns & questions. More

by nmahook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodrigues
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi, we're happy you found our staff so supportive during your experience here at BMW of Rockville. If you have any further questions, please give us a call. We're always happy to help!

July 13, 2023

Fast & accomodating service for the recall. Very convenient to adjust schedules online. The service advisor was very polite and professional. Assessment of the repair items were useful. More

by jsuh77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda Alvarez, Service Advisor
Report | Print
Jul 15, 2023 -

BMW of Rockville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 13, 2023

Customer Service was excellent. And, I was able to pick up my vehicle earlier than expected. More

by owynter7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Smit
Report | Print
Jul 17, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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