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BMW of Rockville - Service Center

Rockville, MD

4.6
618 Reviews

618 Reviews of BMW of Rockville - Service Center

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May 28, 2023

The service done was good replacing the window regulator. The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the More

by apchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Miranda
May 31, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 885-8171. We hope to hear from you.

May 26, 2023

BMW at Rockville has great services. They have reasonable prices, nice serviceman, great tech, and great transportation. More

by kzliang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget
May 29, 2023 -

BMW of Rockville responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

May 26, 2023

Everyone was amazing to deal with! Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at anoth More

by baraksky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar, Matt
May 31, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2023

Ali went kept me in the loop while working with insurance company.He was very professional and attentive even when the adjuster was dragging his foot. More

by islandspicejewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
May 23, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 19, 2023

Professional approach and knowledge of their work. Courteous and respectful towards customers. Good execution of the task. Upfront and honest about what needs to be done. More

by Bgritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali, Eric
May 22, 2023 -

BMW of Rockville responded

Hi,, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 19, 2023

This dealership is very professional. Staff are knowledgeable and courteous. They explained the issues and solutions clearly and concisely More

by Scottjeannine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel mugisha
May 22, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Eric Clark was very informed, professional and attentive. Very importantly he was always accessible.when called. More

by Reza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Clark
May 22, 2023 -

BMW of Rockville responded

Hi Reza, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Fast, efficient and friendly. Great operation and very comprehensive report on vehicle health. Especially liked the video. More

by jrosarius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can't recall
May 22, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 17, 2023

Loyal, respectful, friendly and very gentle , I liked his attitude and manner in which is very appropriate for BMW loyal customers More

by doctorghandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Edmunds
May 19, 2023 -

BMW of Rockville responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

May 13, 2023

Rolled in with low air pressure in one tire and the welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacemen More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Welcoming service rep
May 16, 2023 -

BMW of Rockville responded

Hi Charlie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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