BMW of Rockville - Service Center

The service done was good replacing the window regulator. The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the future since whatever is left in the car will not be there when it is picked up if taken to your facility after being serviced. More

BMW at Rockville has great services. They have reasonable prices, nice serviceman, great tech, and great transportation. They have reasonable prices, nice serviceman, great tech, and great transportation. More

Everyone was amazing to deal with! Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at anoth Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at another dealer, this was refreshing and I am feeling thankful that I know I will be taking my car to Rockville from now on. More

Ali went kept me in the loop while working with insurance company.He was very professional and attentive even when the adjuster was dragging his foot. company.He was very professional and attentive even when the adjuster was dragging his foot. More

Professional approach and knowledge of their work. Courteous and respectful towards customers. Good execution of the task. Upfront and honest about what needs to be done. Courteous and respectful towards customers. Good execution of the task. Upfront and honest about what needs to be done. More

This dealership is very professional. Staff are knowledgeable and courteous. They explained the issues and solutions clearly and concisely Staff are knowledgeable and courteous. They explained the issues and solutions clearly and concisely More

Eric Clark was very informed, professional and attentive. Very importantly he was always accessible.when called. Very importantly he was always accessible.when called. More

Fast, efficient and friendly. Great operation and very comprehensive report on vehicle health. Especially liked the video. Great operation and very comprehensive report on vehicle health. Especially liked the video. More

Loyal, respectful, friendly and very gentle , I liked his attitude and manner in which is very appropriate for BMW loyal customers attitude and manner in which is very appropriate for BMW loyal customers More

Rolled in with low air pressure in one tire and the welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacemen welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacement was done quickly. I was real happy on the way home. More