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BMW of Rockville - Service Center

Rockville, MD

4.6
618 Reviews

618 Reviews of BMW of Rockville - Service Center

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May 12, 2023

Your team did a great job completing a recall repair. Jose Alvarez and the technician that made the repair were very impressive. The repair was made in a timely manner and that was important to us. More

by nobledoug1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Alvarez
May 16, 2023 -

BMW of Rockville responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 11, 2023

Clean, fast and honest,good location. Service personnel great, everyone’s always ready to help, I am glad is so close to my home More

by yorkiepoo08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only one, Robert Clark, he is the best!!
May 15, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2023

Terrific! On time service/ recall immediately taken care of/ very polite front desk staff/ truly knowledgeable and helpful service guy”RICK”! More

by REET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICK
May 14, 2023 -

BMW of Rockville responded

Hi, we are so happy to read such a great review about BMW of Rockville! Feel free to stop by if you ever need any more help.

May 09, 2023

Service performed on schedule in less time than estimated. Very helpful staff and pleasant overall experience. More

by davekarsten1947
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
May 11, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 09, 2023

William and the service team at BMW Rockville delivered courteous expert efficient service. Great to work with. More

by stopali1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez.
May 11, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 08, 2023

Great service and costumer care. Great communication with client. Clarity on price at the time of leaving the car for service. More

by Alessandro.Legrottaglie63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
May 11, 2023 -

BMW of Rockville responded

Hi Alessandro, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 08, 2023

I had made a appointment in person with Jaime Rosenzweig for my BMW 528i. When I showed up I was told that I did not have any appt. I was surprised about lack of proper coordination. Ali did sort it out an More

by krisgigi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Souley
May 11, 2023 -

BMW of Rockville responded

Hi Krisgigi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

Pleasant personnel who are really concerned about doing a good job and communicating with the customer. Joel was outstanding and clearly understood the problem, obviously explained it to the team that was w More

by DAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, front desk person, checkout person
May 09, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 04, 2023

This dealership is fast, efficient and polite. My service associate, Ali Souley is reliable and extremely professional, communicating in time and shows appreciation for the client's time. More

by awinom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALI SOULEY
May 07, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 03, 2023

Mr. Clark from the service dept was professional and well informing throughout the whole process. I would love to work with him again. More

by calvinchung71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Clark
May 07, 2023 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

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