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BMW of Rockville - Service Center

Rockville, MD

4.6
618 Reviews

618 Reviews of BMW of Rockville - Service Center

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May 02, 2023

It was very accommodating . My rep gave me consistent updates on my car. Thank You More

by kinyas.alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
May 05, 2023 -

BMW of Rockville responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 01, 2023

My service advisor JC is awesome! Very helpful and makes it a smooth quick process. More

by Chris D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
May 05, 2023 -

BMW of Rockville responded

Hi Chris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 29, 2023

Juan Carlos was very friendly and professional, It's nice to see someone dedicated to customer satisfaction. More

by mrjoseguti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
Report | Print
May 01, 2023 -

BMW of Rockville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. If you need more help, our team is available to talk -- safe travels!

April 28, 2023

Will was great and very helpful. His time estimation for completion was right on and he texted me when it was ready for pickup. In addition, he performed the multipoint inspection an More

by dinjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Rodriguez
Report | Print
May 01, 2023 -

BMW of Rockville responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 26, 2023

Very professional, competent, and caring service. It's good to feel that your needs are a priority at BMW Rockville. Thank you. More

by eldawinslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared, Sott
Report | Print
Apr 27, 2023 -

BMW of Rockville responded

Hi Yehararu, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

JC was very helpful. He was knowledgeable about the recall on my vehicle. He made sure to keep me updated throughout repair. I was impressed how quickly the repair was co More

by Jmorin1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC (Juan Carlos)
Report | Print
Apr 28, 2023 -

BMW of Rockville responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Juan was great, worth coming back to dealer for service. I don't have 15 words to say More

by mmaness
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 28, 2023 -

BMW of Rockville responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 23, 2023

Very professional and friendly staff all the way around. I would definitely recommend Omar and BMW Rockville. More

by Astrid
Recommend Dealer
Yes
Employees Worked With
Omar, Marco, and another very kind gentleman, apologies forgot his name
Report | Print
Apr 27, 2023 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 22, 2023

Wheel repair and brake service handled perfectly. Selling the car so I wanted the wheels to be perfect. More

by steve.tenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Brown
Report | Print
Apr 27, 2023 -

BMW of Rockville responded

Hi, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!

April 21, 2023

Very professional and friendly service. I have been taking my cars to BMW Rockville for 15 years. Highly recommended. More

by Tom from Silver Spring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Clark
Report | Print
Apr 27, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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