BMW of Rockville - Service Center

I only have a 4 because of the dealership and my prior dealings with other staff. But since Russell left I had the pleasure of working with Robert to change Battery and he gets above 100% for his courteou dealings with other staff. But since Russell left I had the pleasure of working with Robert to change Battery and he gets above 100% for his courteous, prompt, kind, professional behavior for a smooth service. Thanks a million Robert at BMW Rockville. Such a pleasure to work with you. It is truly appreciated. I’ll be seeing you for all future service needs. More

I had a terrible experience with the service department today. I made an appointment for a regular car maintenance (oil change). When I dropped off my X3, I was told it takes 2 to 3 hours. After 3 hours pa today. I made an appointment for a regular car maintenance (oil change). When I dropped off my X3, I was told it takes 2 to 3 hours. After 3 hours passed, I went to the representative Ali and he simply told me to wait in the waiting area. Then 3.5 hours passed. I went to Ali for an status update. He impatiently claimed that I did not wait for 3.5 hours. I told him my appointment time. He said “you came here at your appointment time. It does not mean that we start the work at the same time”, then completely ignored me. I stood there for 5 minutes, asking him whether he even helped check the status. The manager came and helped me check the status. 10 minutes later, Ali told me my car is ready. When I asked whether I need to sign my paperwork, he said the invoice is in the car. When I went to my car, I did not see any paperwork, and my maintenance message is still on. I asked Ali when he passed by but he said “someone is on the phone and he needs to go back to his desk to answer the phone”. Again, his manager came and helped me find the invoice and helped reset the maintenance message. I began to doubt what kind of service this department performed for my car. The manager said that it is impossible to print out the invoice if the service is not performed. Definitely an awful experience. This will be the last time I will go to BMW - Rockville for anything, including purchasing a new car or service. More

My wife and I bought our 21 X5M Competition. Our sales associate was Suvin. He is absolutely amazing and provided us with the best buying experience that we have ever had with any other compan Our sales associate was Suvin. He is absolutely amazing and provided us with the best buying experience that we have ever had with any other company. I have taken our vehicle for regular maintanence and Suvin goes out of his way to make sure I am taken care of and have the best experience. If you go, make sure you do business with Suvin! More

This review is for the service department. I am writing as they still have my X5 after dropping it off May 24th, it is now June 11th. The car was brought in for regular maintenance and to ch I am writing as they still have my X5 after dropping it off May 24th, it is now June 11th. The car was brought in for regular maintenance and to check the parking sensor. The sales rep was out multiple times, and after many follow-ups we never really got an answer for the status other than the sale rep is on vacation. Just 2 days ago, we learned that they lost the key without even notifying me earlier. I had to get my spare key, and again no status update other than they are ordering a new key. As of right now, I don’t know the status and have not received any calls from the sales rep. Is this even normal? I have had my X5 for few years now and bought it new in same location - have always gotten a nice service. What has changed???? It is unacceptable that the car is already at the dealer for 3 weeks and no status at all. Someone need to take responsibility and make this right. It has been inconvenience on my end. I have a sedan as a loaner, which is no where comparable to an SUV. I have been stressed out not knowing when the car is done or when I should pick it up so I can plan my schedule at work. This is truly unacceptable! More

i am writing to express my extreme displeasure with the service i received today. i had a 9am appointment. i arrived 5 mins early. i was told to wait in the waiting room until my CA came by. at 9:45am service i received today. i had a 9am appointment. i arrived 5 mins early. i was told to wait in the waiting room until my CA came by. at 9:45am no one had come by, so i inquired. they said just a few more minutes while he finishes up with a customer. 15 mins later, still no one. i asked for my keys and indicated i would take my business elsewhere. to top it off, they left my vehicle running the entire hour in the service lane. More

Outstanding sales and service staff in a , nice facility; everyone professional, courteous and helpful. Have purchased all my BMWs from this dealer, great service always everyone professional, courteous and helpful. Have purchased all my BMWs from this dealer, great service always More