BMW of Rockville - Service Center

Service advisor was friendly, responsive, and knowledgeable. Unfortunate that a loaner was not available but overall happy with the service and attention to detail that was given knowledgeable. Unfortunate that a loaner was not available but overall happy with the service and attention to detail that was given More

The staff was amazing from drop off to pick up!! More

Excellent customer service and communication by Joy Chilcoat. All work performed was expertly done. Quite pleased. Chilcoat. All work performed was expertly done. Quite pleased. More

Great service advisor and my problem was taken care of … in time for me to go to work. My car was also clean when I got it. in time for me to go to work. My car was also clean when I got it. More

Great team at BMW Rockvilke. They have outstanding attention to detailed customer service, understanding of the problem, and commitment to solving it. Trustworthy and reliable. attention to detailed customer service, understanding of the problem, and commitment to solving it. Trustworthy and reliable. More

My service advisor, Jerrold Brown, was very thorough and friendly both during check-in and throughout the service visit. Great experience with in-depth diagnostic and good communication keeping me well info friendly both during check-in and throughout the service visit. Great experience with in-depth diagnostic and good communication keeping me well informed. More

Very efficient, only concern is didn’t get call back to schedule, had to follow up several times schedule, had to follow up several times More

Clean, organized, efficient, attentive staff at all levels, unique video service to see work needed, team work is apparent..Customer waiting area needs redesigning, as there are customers who bring the levels, unique video service to see work needed, team work is apparent..Customer waiting area needs redesigning, as there are customers who bring their business laptops and openly conduct office work/talks, while others are trying to view and hear the screen offerings. Petitioned areas as you had before renovations would be perfect. More

Excellent service! They fit me into the service schedule during the busiest time of the year…July 4th holiday rush. Their customer service was fantastic. during the busiest time of the year…July 4th holiday rush. Their customer service was fantastic. More

Take long time even after taking my oil change appointment. It took 2and 1/2 hours. Also I recommend to have vendors machine for snacks. There is nothing to eat after waiting such a long time. appointment. It took 2and 1/2 hours. Also I recommend to have vendors machine for snacks. There is nothing to eat after waiting such a long time. Service guy was excellent. More