BMW of Rockville - Service Center

Excellent service and very professional staff especially my service rep “Joy Chilcoat”. She is very honest, informative and easy to communicate. Great experience overall as always. my service rep “Joy Chilcoat”. She is very honest, informative and easy to communicate. Great experience overall as always. More

Courtesy and professional staff, quick turnaround in getting car back after repairs were made, Clean and up-to-date lounge for customers to relax in while waiting for vehicle to be serviced. getting car back after repairs were made, Clean and up-to-date lounge for customers to relax in while waiting for vehicle to be serviced. More

Their service is amazing. When I first returned from Germany I took the car to another BMW dealership and they did not take the time to enter my vehicle into the main USA BMW system. Joy at BMW of Rockv Germany I took the car to another BMW dealership and they did not take the time to enter my vehicle into the main USA BMW system. Joy at BMW of Rockville went out of her way to make sure everything was updated the in the system and spent the time to explain everything required for my service, and even advice to prevent further damage in the future. I’ll definitely only go to Rockville for service and purchases. More

Very pleased with bith the quality of work and service advisor update through stage of work approved by extended warranty for work to be performed. advisor update through stage of work approved by extended warranty for work to be performed. More

Very friendly and professional staff - excellent customer service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!! service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!! More

My Service Advisor Eric was very attentive and responsive to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential h to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential had defects so he had it replaced. More

No loaner car, no car delivery service. But they provide ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later. ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later. More

Today I barged in on Joy Chilcoat without an appointment and she gave me the best service and professional assistance I’ve ever had at BMW of Rockville. Thanks, Joy, for helping me out and for all your tim and she gave me the best service and professional assistance I’ve ever had at BMW of Rockville. Thanks, Joy, for helping me out and for all your time! More

Kristina Williams was great. She was very knowledgeable and helpful. She prioritized the service for my car and followed up with me timely. Awesome experience! and helpful. She prioritized the service for my car and followed up with me timely. Awesome experience! More

They always go above and beyond do. Very responsive. Always keep me apprised on what’s going on with my car. Very Friendly and courteous Always keep me apprised on what’s going on with my car. Very Friendly and courteous More