BMW of Rockville - Service Center

I normally dread dealing with auto service departments, they are mostly male and condescending. Today’s experience of pick up, servicing and return was done professionally and smoothly. It was also COVID- they are mostly male and condescending. Today’s experience of pick up, servicing and return was done professionally and smoothly. It was also COVID- smart, meaning contact-free. Thank you Chelsea! More

Great customer service, friendly associates, professional video of your car inspection, wow ! Beautiful customer waiting lounge. Will always come back ! And the coffee tastes good... video of your car inspection, wow ! Beautiful customer waiting lounge. Will always come back ! And the coffee tastes good... More

The new building is bright and airy with plenty of space to accommodate distancing while the pandemic continues. I recognized faces of employees that have been there for years and received excellent custom to accommodate distancing while the pandemic continues. I recognized faces of employees that have been there for years and received excellent customer service from the initial man who took my car away, to my service rep, Joy, to the tenured cashier! More

Mark Gaunt guided me through the services my car needed, he was professional, knowledgeable and friendly. Everyone I came in contact with had the same attitude. Thank you and keep up the good work Mark! N he was professional, knowledgeable and friendly. Everyone I came in contact with had the same attitude. Thank you and keep up the good work Mark! New location is clean and runs efficiently. More

They built new dealership building, so nice and clean and service steps are very kind and during service processing, they keep updating with text or phone what's going on. Very comfortable to take service service steps are very kind and during service processing, they keep updating with text or phone what's going on. Very comfortable to take service at there. Their loaner car program is is very convenient while service takes for a while. More

The customer service was excellent. Service advisor’s knowledge and recommendations were outstanding as usual. I’m not a fan of the pricing for the work completed. Too high. knowledge and recommendations were outstanding as usual. I’m not a fan of the pricing for the work completed. Too high. More

I purchased my BMW in May of 2020 and I had it serviced for the first time this week. It was a simple process and the team at BMW Rockville worked hard to arrange an appointment that worked best for me. T for the first time this week. It was a simple process and the team at BMW Rockville worked hard to arrange an appointment that worked best for me. They were extremely accommodating and when my car was returned to me, it had been serviced as expected BUT it had also been detailed! It looked like the car I drove off the lot back in May. What a happy and unexpected surprise! Suvin, Jeff, and Edwin definitely go the extra mile to make sure they take care of not only your car- but also you. #Impressive #TopNotchService More

My service visit to BMW of Rockville was fantastic. I was greeted and walked to my service advisor (Joy Chilcoat) quickly upon arrival. Joy was exceptional in explaining the service that would be perfor was greeted and walked to my service advisor (Joy Chilcoat) quickly upon arrival. Joy was exceptional in explaining the service that would be performed and arranged a loaner car for me. Returning the loaner was easy and I was walked to the cashier since I was unfamiliar with the new BMW of Rockville center. My car was returned to me washed and sanitized. I would recommend BMW of Rockville to anyone looking for BMW service and sales. More

Fast, efficient service! Literally 27 hr turn around!! Ali was a fantastic advisor! My Diesel X5 is running perfect! I’m completely satisfied with my service at BMW Rockville! Ali was a fantastic advisor! My Diesel X5 is running perfect! I’m completely satisfied with my service at BMW Rockville! More

Great Sales and service departments. They are very knowledgable and freindly and will do everything to help you out behond their work. I would deffenetly recommend. knowledgable and freindly and will do everything to help you out behond their work. I would deffenetly recommend. More