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BMW of Rockville - Service Center

Rockville, MD

4.6
615 Reviews

615 Reviews of BMW of Rockville - Service Center

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December 31, 2020

Friendly, professional and quick and efficient service. Joy was able to schedule me the morning after I called. Nice new facility. And they cleaned the car inside and out - bonus! More

by rangulous28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Chilcoat
Jan 04, 2021 -

BMW of Rockville responded

Thank you for your 5-star feedback. We're glad you enjoyed all of our amenities and that Joy made servicing your BMW a great experience. Thank you for choosing BMW of Rockville for your service needs!

December 29, 2020

This dealer does not keep their word when it comes to price matching. They will play the game to not to price match the services. More

by Puneet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joy Chilcoat
Jan 04, 2021 -

BMW of Rockville responded

Hi Puneet. We understand you have spoken with our Service Manager regarding the coupon match. As he explained, the one you wanted us to match was not valid for your specific model. We hope he answered all of your questions. We do appreciate you choosing BMW of Rockville and we hope you'll consider us for future services. Thank you.

December 23, 2020

Excellent experience at BMW Rockville. Jared Brown is the best - professional and knowledgeable. My car was ready exactly when promised. The new facility is really good too. More

by Mellenbogen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Brown
December 11, 2020

Great service by everyone, JC Rodriguez especially. Explained what I needed fixed and the importance of each problem. The new place looks great and very practical. I wish it was less expensive but I More

by mblanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Dec 22, 2020 -

BMW of Rockville responded

Thank you for sharing your feedback. We are so glad that JC made the service process so easy. We know you have a lot of choices when it comes to servicing your BMW - thank you for choosing BMW of Rockville!

December 04, 2020

I took my car in for service because the key fobs were not always being recognized by the car. Russell Wickham is my service writer and always provides me with superior service, and he provides a free lo More

by Wlkoontz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russell Wickham, Eric Clark
Dec 22, 2020 -

BMW of Rockville responded

Hello! We really enjoyed reading your review. Thanks for taking the time to share your service experience. We're glad Russell was friendly and accommodating. Thank you for choosing BMW of Rockville!

December 02, 2020

Excellent job, Everyone takes precaution during the Excellent job, Everyone takes precaution during the Pandemic, also they are working on a schedule. I'm very pleased today visiting BMW Rockville! It More

by MCR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Doss
Dec 03, 2020 -

BMW of Rockville responded

We're glad you felt comfortable servicing with us! We truly appreciate your kind feedback. Thank you for sharing.

November 22, 2020

Ali souley was very professional and help me get my vehicle all the service it needed. I will always go back to him if I need my vehicle serviced More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armand Amany, Russell Wickham, Ali Souley
Nov 30, 2020 -

BMW of Rockville responded

Hi Joe, Thank you for sharing your feedback with the DealerRater community. We truly appreciate your kind words.

November 17, 2020

Terrific service today. Felt like a VIP ay the new BMW of Rockville. Everything perfect. Highly recommended for customer service and expertise in BMW. Kudos More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Doss
Nov 19, 2020 -

BMW of Rockville responded

You are a VIP, Francisco! Thanks for the awesome feedback! We're glad to have you part of our family!

November 17, 2020

Great customer service and friendly atmosphere. Upon leaving car for service noticed extra key possibly missing in vehicle. I asked service advisor if he could check inside car to see. He politely agree More

by Porscheflyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj
Nov 19, 2020 -

BMW of Rockville responded

Thank you for sharing your experience. We're glad we could help find your key! We know you have a lot of choices when it comes to servicing your BMW and we're glad you chose BMW of Rockville!

November 14, 2020

Chelsea Django BMW of Rockville service was outstanding. I felt comfortable and welcome and the service on my car was most excellent. They were even just doing a recall to which I was notified and kept in t More

by ionoran2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Django
Nov 19, 2020 -

BMW of Rockville responded

Hello Oran, Thanks for the 5-star review. We're glad we could make the overall process of servicing your BMW an easy experience. We're always here for you!

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