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BMW of Rockville - Service Center

Rockville, MD

4.6
615 Reviews

615 Reviews of BMW of Rockville - Service Center

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November 13, 2020

Quick, courteous and efficient, included a car wash and then a short video of the vehicle whilst it was being serviced. All round, great work More

by mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Brown
Nov 19, 2020 -

BMW of Rockville responded

We're really glad you're a fan of our service procedures, mk! Thanks for the two thumbs up!

November 13, 2020

Service was done faster than expected. My service adviser, Jared, was courteous and helpful. Identified some additional problems with the car, and pricing was reasonable. More

by BMW M-Power
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Nov 19, 2020 -

BMW of Rockville responded

Thank you for trusting BMW of Rockville with your vehicle. It's our goal to get you in and out as soon as possible, while providing the highest level of service. Thanks for choosing us!

November 11, 2020

I have been using BMW Rockville for 15 years (purchase and servicing) and the new facilities and service are excellent. And it’s very nice to come home with a clean car! More

by Mahmood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea , D'Angelo Cates
Nov 19, 2020 -

BMW of Rockville responded

Hi Mahmood, We are so very lucky to have you part of our BMW family. Thank you for always trusting us with your BMW needs.

November 10, 2020

Great service department, from the service manager to the service tech. This was the best experience I've ever had at a dealership.I'm going to be a customer for life. Thanks More

by Fnusraty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wahee Nusraty , Scott Cascone, Ric Vitek, D'Angelo Cates
Nov 19, 2020 -

BMW of Rockville responded

Hi! Thank you for sharing your feedback! We're glad you had a 5-star experience with our service department. Thank you for choosing BMW of Rockville!

November 06, 2020

Great service from Joy Chillcoat at BMW of Rockville. I had routine maintenance performed and it was easy to schedule an appointment and have the work done. More

by Brian D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Chilcoat
Nov 09, 2020 -

BMW of Rockville responded

Thank you so much, Brian! We really enjoyed reading your review. Thank you for sharing with the DealerRater community!

November 06, 2020

Thanks so much JC Rodriguez appreciate your great services in the last 8 years !!! Super helpful services very courteous attentive always in contact given updates More

by casteratransportation18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cascone, Jose Vielma, Juan Rodriquez
Nov 09, 2020 -

BMW of Rockville responded

We truly enjoyed reading your review. Thank you for your kind words regarding JC! We're glad he has always made your service experience 5-star!

November 05, 2020

The new building is great and the service department is very modern and efficient. My car was finished before the estimated time. Great service if not a bit expensive, but not so expensive that I'll take More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Brown
Nov 09, 2020 -

BMW of Rockville responded

Hi Richard! Thank you so much for your review. We're glad you like our new building as much as we do! Thank you for continuing to trust us with your BMW. We work hard to ensure that our prices are competitive with the BMW dealers in our market. Thanks for servicing with BMW of Rockville!

November 05, 2020

Great service. Joy is wonderful to work with at all times I request her as the service manager when I require work on my BMW More

by pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Chilcoat
Nov 09, 2020 -

BMW of Rockville responded

Hi Pamela! Thank you for sharing your feedback! We love reading reviews like yours. We're glad to read that Joy made servicing your BMW a wonderful experience!

November 05, 2020

JC and Andrew Moran, I juts wanted to Thank you for the excellent service you provided. Keep you up the great work you are doing at BMW of Rockville. More

by Mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC, Juan Rodriquez
Nov 09, 2020 -

BMW of Rockville responded

Thank you, Mo! We are so glad that JC and Andrew made your service experience exceptional! We're glad to have you part of our BMW family!

November 04, 2020

Went today to the new location in Rockville for service. My advisor Juan was late, but Russ came to the rescue and took care of me. More

by tc350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Wickham
Nov 09, 2020 -

BMW of Rockville responded

Thank you for sharing your experience. We're glad we could assist you in a timely manner!

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