BMW of Rockville - Service Center

When my check engine light began to go on intermittently I asked BMW Rockville to identify the source of the problem. After providing my complete service records, I authorized a diagnostic test ($163) and I asked BMW Rockville to identify the source of the problem. After providing my complete service records, I authorized a diagnostic test ($163) and finally the recommended repair ($504) to correct the resulting fault code. The repair had no effect at all on the light or my BMW’s performance. The service manager then recommended replacing my new coils and plugs with OEM parts ($400). I declined because he refused to guarantee that this would at least identify what was wrong. The service manager was polite and I got a free loaner for four days. On balance I paid $667 for nothing but it could have been worse. More

Great dealership. Service was excellent and my service adviser quite very professional, friendly and helpful. Was be to get and out seamlessly on time. Waiting area was perfect, quiet and clean. I give th adviser quite very professional, friendly and helpful. Was be to get and out seamlessly on time. Waiting area was perfect, quiet and clean. I give them 5 stars! More

I took my vehicle in without an appointment because I had a flat tire, fortunately I have runflat tires which means you can drive on them while they’re flat. The service department took me in right away with a flat tire, fortunately I have runflat tires which means you can drive on them while they’re flat. The service department took me in right away without a question and even came out doors to speak with me because I did not want to go inside the building due to the pandemic. My service rep Joy Chilcoat Was very helpful and recommended the services she felt like my car was due and needed. I did not need the vehicle back right away so they had it ready by the next morning and again joy met me outside to conduct the paperwork and provide me with my car keys. The vehicle was washed and sanitized after it was serviced. More

It’s a great new facility with friendly responsive staff. Ali was very helpful and understood exactly the right serve that my vehicle needed for proper maintenance. Ali was very helpful and understood exactly the right serve that my vehicle needed for proper maintenance. More

Excellent service. Attentive care. Personal experience. Great service!! Would recommend to anyone! Knew immediately what the problem was and ordered part. Great communication and kept me informed the whole Great service!! Would recommend to anyone! Knew immediately what the problem was and ordered part. Great communication and kept me informed the whole time More

Friendly, efficient service, done on time. Washed and cleaned car while h was much appreciated. Nice new modern facility. Will return for service again as needed cleaned car while h was much appreciated. Nice new modern facility. Will return for service again as needed More

The entire service was quick and well done- Joy was outstanding !!! - Her attention to details, kindness, knowledge and sincere attention to represent professional behavior is exemplary. outstanding !!! - Her attention to details, kindness, knowledge and sincere attention to represent professional behavior is exemplary. More

Joy Chilcoat was a pleasure to work with. I did not have to wait at any point in this service and every issue was clearly explained. I appreciate productie use internet and texting. to wait at any point in this service and every issue was clearly explained. I appreciate productie use internet and texting. More

Joy was thorough, helpful, friendly and had good follow-up. I appreciated her explaining in detail the status of my vehicles brakes etc... and in noticing a few items that they could adjust while th follow-up. I appreciated her explaining in detail the status of my vehicles brakes etc... and in noticing a few items that they could adjust while there for annual service. Thank you! More

BMW Rockville is the premier BMW dealer in the Washington area. I have bought and serviced my BMW vehicles there for more than 25 years. area. I have bought and serviced my BMW vehicles there for more than 25 years. More