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BMW of Rockville - Service Center
Rockville, MD
615 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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615 Reviews of BMW of Rockville - Service Center
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October 06, 2020
Service was quick and professional, I bought the car I wanted for quite a while out of state and brought it in for an inspection. They had plenty of availability and made the process incredibly simple. wanted for quite a while out of state and brought it in for an inspection. They had plenty of availability and made the process incredibly simple. More
by Somedude2017
Employees Worked With
Jeff Doss
September 24, 2020
2020 840cxi with 2,676 miles issue with high pitch noise when braking. Dealer state that noise only happened once while test driving and said its normal for M performance brakes. I would not bring back for when braking. Dealer state that noise only happened once while test driving and said its normal for M performance brakes. I would not bring back for the service and would not buy BMW again. More
by mirage
Employees Worked With
Jarred Brown
September 21, 2020
Chelsea Django was very helpful and assisted me and my car!!! All good in new building and under current COVID 19 pandemic conditions in Rockville car!!! All good in new building and under current COVID 19 pandemic conditions in Rockville More
by Lukoff
Employees Worked With
Chelsea Django
August 26, 2020
The service advisor, Jeff Doss, was friendly , courteous, professional and very helpful with good advice and information on maintenance of my vehicle. They provided excellent diagnosis and workmanship for professional and very helpful with good advice and information on maintenance of my vehicle. They provided excellent diagnosis and workmanship for the repairs More
by ogauge2
Employees Worked With
Jeff Doss
August 11, 2020
Very nice staff & professional; the new BMW facility is awesome; very quick in processing loaner car & bringing the car to the customer; Great service support! awesome; very quick in processing loaner car & bringing the car to the customer; Great service support! More
by olivaretired
Employees Worked With
Eric Clark
August 05, 2020
Outstanding Service team at BMW Rockville! Thanks to Outstanding Service team at BMW Rockville! Thanks to Service Advisor Jarred B. who has always been able to accommodate my vehicle even on short no Outstanding Service team at BMW Rockville! Thanks to Service Advisor Jarred B. who has always been able to accommodate my vehicle even on short notice. Great professionalism, knowledgeable team and prompt service! Thanks Scott for being patient on the test drive as we try to “diagnose” the noise, and William for the inspection video …what a great addition to the already exceptional service at BMW of Rockville. Highly recommend. Keep up the great work 👍🏼👍🏼 More
by Kim
Employees Worked With
Jarred Brown, Scott, William
July 22, 2020
Great customer service and vehicle repairs! Service rep was great and easy to work with. Excellent communication and periodic updates on service is refreshing. Great job!! was great and easy to work with. Excellent communication and periodic updates on service is refreshing. Great job!! More
by Gaurav
Employees Worked With
D'Angelo Cates
July 09, 2020
Always very fast and reliable service provided from my service manager who has taken very good care care in servicing and addressing my vehicle’s issues. service manager who has taken very good care care in servicing and addressing my vehicle’s issues. More
by melntony0815
Employees Worked With
Jarred Brown
June 29, 2020
Top rate service.I had an emergency while I your area Top rate service. I had an emergency while I your area and received excellent help. They serviced my car while making sure I did not miss my business Top rate service. I had an emergency while I your area and received excellent help. They serviced my car while making sure I did not miss my business meeting. Thanks so much! More
by sdcarey
Employees Worked With
Jarred Brown
June 27, 2020
I recently made an appointment at BMW of Rockville to have some work done on my car. It was extremely easy to schedule an appointment. When I arrived for the appointment, I was promptly seen and my c have some work done on my car. It was extremely easy to schedule an appointment. When I arrived for the appointment, I was promptly seen and my car was taken to a service by. I was given an estimate of two hours for the work. I waited in their nice open waiting area. At almost exactly two hours, I was advised that my car was ready. I paid the bill which was exactly what the estimate had been. My service rep. Chelsea Django was excellent. I really enjoyed working with her. More
by George
Employees Worked With
Chelsea Django
