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BMW of Rockville - Service Center
Rockville, MD
615 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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615 Reviews of BMW of Rockville - Service Center
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June 23, 2020
BMW Owner Since 2001-Never a quality experience in Rockville I bought my first BMW from them in 2001. I've had 5 others since. Terrible communication. Refused to fix 650ixdrive under maintenance. RIPOFF/RUDE I bought my first BMW from them in 2001. I've had 5 others since. Terrible communication. Refused to fix 650ixdrive under maintenance. RIPOFF/RUDE More
by jamalot71
Employees Worked With
Joy Chilcoat
June 18, 2020
Joy Chilcoat was fabulous to work withShe was ultra Joy Chilcoat was fabulous to work with She was ultra knowledgeable and very caring with clients. I will come back for all my repairs and be happy to Joy Chilcoat was fabulous to work with She was ultra knowledgeable and very caring with clients. I will come back for all my repairs and be happy to work with Joy More
by wacarnival73
Employees Worked With
Joy Chilcoat
June 18, 2020
I was very pleased with the service and all the folks were very helpful and considerate, I thank all of them and will bring our BMW back for future services. Best, Sandra Kkug were very helpful and considerate, I thank all of them and will bring our BMW back for future services. Best, Sandra Kkug More
by Klug
Employees Worked With
Russell Wickham
June 04, 2020
Best BMW service center ! Thank you Scott for running a top-notch organization… Thank you to Ali and Jc for taking care of my car and fixing my AC perfecto! top-notch organization… Thank you to Ali and Jc for taking care of my car and fixing my AC perfecto! More
by labryce1
Employees Worked With
Scott manages , Ali Souley, Juan Rodriquez
May 01, 2020
My experience at BMW of Rockville was excellent. D’Angelo made the entire process very easy from start to finish. I will definitely have my vehicle serviced here again. made the entire process very easy from start to finish. I will definitely have my vehicle serviced here again. More
by Nathan
Employees Worked With
D'Angelo Cates
April 24, 2020
Superior service! Your representative was Mark Gaunt was informative, and professional. Mark arranged for pick up and delivery of my car due to the Corona virus situation. informative, and professional. Mark arranged for pick up and delivery of my car due to the Corona virus situation. More
by Dbp2953
Employees Worked With
Mark Gaunt
April 02, 2020
Jarred was always responsive, reachable and efficient. He was a pleasure to work with. We will certainly come back to BMW Rockville because of our experience. was a pleasure to work with. We will certainly come back to BMW Rockville because of our experience. More
by CDC
Employees Worked With
Jarred Brown
April 02, 2020
The people in service were great - accommodating, polite, and thoughtful. The porters used gloves, Joy kept me informed, work was done in a timely manner. Was a little surprised that car was not vacuumed b and thoughtful. The porters used gloves, Joy kept me informed, work was done in a timely manner. Was a little surprised that car was not vacuumed but no big deal especially during this lockdown - just grateful it was picked up and returned. Nancy More
by NW
Employees Worked With
Joy Chilcoat
March 25, 2020
I had a terrible experience with BMW of Rockville. I brought my new M4 CS to them because it was making a weird noise anytime I make a right turn. I drove with the service advisor JC so he could hear th brought my new M4 CS to them because it was making a weird noise anytime I make a right turn. I drove with the service advisor JC so he could hear the noise and after he heard the noise several times he said this isn’t a normal noise and they will get it checked out with the tech. I asked him if I could go a test drive with the tech to show him the noise and he said no because he’s heard it a few times so he knows how to make the noise. He had documented everything and had me sign the paper claiming that he heard the noise etc. So he calls me back that evening and says he confirmed the noise with the technician on a test drive and they are going to fix the problem and give me updates tomorrow about it. So he calls me back the next day and says that they only heard the noise once with the technician and since the car has low mileage they don’t want to take it apart and then to bring the car back when the noise is more pronounced and that I should just come pick the car up with the noise still happening. I was very angry that they didn’t want fix the issue and since they didn’t wanna fix it what if it leads to more issues. So I told them I was going to call them back in a few minutes to decide if I should just take it to another dealer. So I called them back several times and I could never reach JC again. So I just came to BMW to pick the car up. They gave me a paper claiming they never heard the noise with the tech but on the phone he said he heard the noise with the tech. When I sat in the car I saw the mileage was 2130 but when I left the car their it was 2077. Even on the paper it says in with 2077 miles and out with 2080 miles. What dealership goes on a 50 mile test drive?? I also saw that the car was in all the sports modes so it looks like they just took the car for a joy ride. I tried to call them back for the past several days and anytime I would try to get in touch with JC it never happened. They said they will give me a call back and make me a priority but that never happened. This is the worst experience ever and no one should ever take their car to the BMW of Rockville. Terrible customer service. More
by Raj Bassan
Employees Worked With
Juan Rodriquez
