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BMW of Rockville - Service Center
Rockville, MD
620 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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620 Reviews of BMW of Rockville - Service Center
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August 05, 2020
Outstanding Service team at BMW Rockville! Thanks to Outstanding Service team at BMW Rockville! Thanks to Service Advisor Jarred B. who has always been able to accommodate my vehicle even on short no Outstanding Service team at BMW Rockville! Thanks to Service Advisor Jarred B. who has always been able to accommodate my vehicle even on short notice. Great professionalism, knowledgeable team and prompt service! Thanks Scott for being patient on the test drive as we try to “diagnose” the noise, and William for the inspection video …what a great addition to the already exceptional service at BMW of Rockville. Highly recommend. Keep up the great work 👍🏼👍🏼 More
by Kim
Employees Worked With
Jarred Brown, Scott, William
July 22, 2020
Great customer service and vehicle repairs! Service rep was great and easy to work with. Excellent communication and periodic updates on service is refreshing. Great job!! was great and easy to work with. Excellent communication and periodic updates on service is refreshing. Great job!! More
by Gaurav
Employees Worked With
D'Angelo Cates
July 09, 2020
Always very fast and reliable service provided from my service manager who has taken very good care care in servicing and addressing my vehicle’s issues. service manager who has taken very good care care in servicing and addressing my vehicle’s issues. More
by melntony0815
Employees Worked With
Jarred Brown
June 29, 2020
Top rate service.I had an emergency while I your area Top rate service. I had an emergency while I your area and received excellent help. They serviced my car while making sure I did not miss my business Top rate service. I had an emergency while I your area and received excellent help. They serviced my car while making sure I did not miss my business meeting. Thanks so much! More
by sdcarey
Employees Worked With
Jarred Brown
June 27, 2020
I recently made an appointment at BMW of Rockville to have some work done on my car. It was extremely easy to schedule an appointment. When I arrived for the appointment, I was promptly seen and my c have some work done on my car. It was extremely easy to schedule an appointment. When I arrived for the appointment, I was promptly seen and my car was taken to a service by. I was given an estimate of two hours for the work. I waited in their nice open waiting area. At almost exactly two hours, I was advised that my car was ready. I paid the bill which was exactly what the estimate had been. My service rep. Chelsea Django was excellent. I really enjoyed working with her. More
by George
Employees Worked With
Chelsea Django
June 23, 2020
BMW Owner Since 2001-Never a quality experience in Rockville I bought my first BMW from them in 2001. I've had 5 others since. Terrible communication. Refused to fix 650ixdrive under maintenance. RIPOFF/RUDE I bought my first BMW from them in 2001. I've had 5 others since. Terrible communication. Refused to fix 650ixdrive under maintenance. RIPOFF/RUDE More
by jamalot71
Employees Worked With
Joy Chilcoat
June 18, 2020
Joy Chilcoat was fabulous to work withShe was ultra Joy Chilcoat was fabulous to work with She was ultra knowledgeable and very caring with clients. I will come back for all my repairs and be happy to Joy Chilcoat was fabulous to work with She was ultra knowledgeable and very caring with clients. I will come back for all my repairs and be happy to work with Joy More
by wacarnival73
Employees Worked With
Joy Chilcoat
June 18, 2020
I was very pleased with the service and all the folks were very helpful and considerate, I thank all of them and will bring our BMW back for future services. Best, Sandra Kkug were very helpful and considerate, I thank all of them and will bring our BMW back for future services. Best, Sandra Kkug More
by Klug
Employees Worked With
Russell Wickham
June 04, 2020
Best BMW service center ! Thank you Scott for running a top-notch organization… Thank you to Ali and Jc for taking care of my car and fixing my AC perfecto! top-notch organization… Thank you to Ali and Jc for taking care of my car and fixing my AC perfecto! More
by labryce1
Employees Worked With
Scott manages , Ali Souley, Juan Rodriquez
May 01, 2020
My experience at BMW of Rockville was excellent. D’Angelo made the entire process very easy from start to finish. I will definitely have my vehicle serviced here again. made the entire process very easy from start to finish. I will definitely have my vehicle serviced here again. More
by Nathan
Employees Worked With
D'Angelo Cates
