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BMW of Rockville - Service Center
Rockville, MD
615 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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615 Reviews of BMW of Rockville - Service Center
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March 18, 2020
Car would just die D'Angelo was quick to respond to get my car in the shop. He also understood my frustration with my issue and had the car an additional day until they D'Angelo was quick to respond to get my car in the shop. He also understood my frustration with my issue and had the car an additional day until they were able to identify and fix the problem. More
by Elezcano
Employees Worked With
D'Angelo Cates
March 10, 2020
BMW Rockville Service Department is the best and my service advisor JC is the main reason I continue to use their service. Amazing Customer Service! service advisor JC is the main reason I continue to use their service. Amazing Customer Service! More
by ShanLJ
Employees Worked With
Juan Rodriquez
March 01, 2020
multiple errors in routine service I was contacted to schedule a recall related service multiple times by the dealer. They assigned me a day and time to bring it in. When I came in ther I was contacted to schedule a recall related service multiple times by the dealer. They assigned me a day and time to bring it in. When I came in there was no record of my appointment. They were able to fit me in. I asked for a routine service - including tire rotation. When I picked up my car the tires and drove away I realized they had not checked the tire pressure - they had been inflated to the wrong pressure by more than 5 lbs. For this I was charged $99! Other excessive charges included "disposal of waste" at $almost $40. I assume this was getting rid of old motor oil? Finally, tape was left on the outside of my car. I spent almost $600 for this service. Never again. More
by unhappycustomer
Employees Worked With
Juan Rodriquez
March 01, 2020
Excellent communication, fast service, friendly staff. Russ Wickham is always wonderful to work with, as always! And everyone down to the loaner car personnel , was friendly and accomodating Russ Wickham is always wonderful to work with, as always! And everyone down to the loaner car personnel , was friendly and accomodating More
by Kristenashley74
Employees Worked With
Russell Wickham
February 27, 2020
My service advisor Ali was fantastic and kept me up to date throughout the day. Very impressed with how well today went. My car was ready and waiting for me when I arrived. Thank you! date throughout the day. Very impressed with how well today went. My car was ready and waiting for me when I arrived. Thank you! More
by katmlln
Employees Worked With
Ali Souley
February 11, 2020
Fast and courteous service! Russell was very friendly and helpful and was able to get me out the door quickly and without issue. My car was also ready when I arrived so I didn’t have to wait long. helpful and was able to get me out the door quickly and without issue. My car was also ready when I arrived so I didn’t have to wait long. More
by PersianGQ7
Employees Worked With
Russell Wickham
February 11, 2020
As great as a bmw dealership should be. Very happy they have taken care of me twice, honored the warranty and the car runs great so what more can i ask for have taken care of me twice, honored the warranty and the car runs great so what more can i ask for More
by dbowen8634
Employees Worked With
Juan Rodriquez
February 08, 2020
Great service. Alwyn Ali and Ronald Stewart are true professionals. Great dealership from sales to service. I wouldn’t go anywhere else. Thank you so much for another great experience! Had to have my professionals. Great dealership from sales to service. I wouldn’t go anywhere else. Thank you so much for another great experience! Had to have my X5 serviced today an Ron took good care of me as always! Thanks Ron! -Mike More
by Michael R.
Employees Worked With
Ronald Stewart , Alwyn Alli
February 06, 2020
Thanks to my service advisor, Joy, my service experience was seamless, painless and excellent. My car was completed well within the expected time. Thanks Joy! was seamless, painless and excellent. My car was completed well within the expected time. Thanks Joy! More
by Richbassie
Employees Worked With
Joy Chilcoat
