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BMW of Rockville - Service Center
Rockville, MD
615 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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615 Reviews of BMW of Rockville - Service Center
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January 29, 2020
Excellent, efficient service. Great communication and responsive Awesome service department . Diagnosed problem and took all steps to address likely cause of issue Would absolutely have them serv responsive Awesome service department . Diagnosed problem and took all steps to address likely cause of issue Would absolutely have them service vehicle again More
by Glenmol
Employees Worked With
Russell Wickham
January 17, 2020
Prior to servicing my BMW I dreaded going into service my vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you. vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you. More
by BlessedMermoriesofGram
Employees Worked With
Joy Chilcoat
January 14, 2020
excellent service advisor. Joy is very professional and always goes the extra mile to help solve the issues. It’s always a very pleasant experience to deal with her. always goes the extra mile to help solve the issues. It’s always a very pleasant experience to deal with her. More
by ltassoni
Employees Worked With
Scott Cascone, Joy Chilcoat
January 09, 2020
My Cars Engine Locked A Day After BMW Of Rockville Serviced This is the worst dealership at least in the state of Maryland. They charged me $3000 to service my car and a day later my cars engine locked in the m This is the worst dealership at least in the state of Maryland. They charged me $3000 to service my car and a day later my cars engine locked in the middle of the road almost causing an accident. They came and towed my car to check it and then they said I need a new engine and I need to pay $13555 to get it fixed. Be smart and stay away from this place if you want to be safe and protect your property. More
by rrustamov88
Employees Worked With
Aaron Zimmerman
January 07, 2020
brought car in for recall service...Was told i needed approximately $3,000.00 in repairs which proved to be a gross exaggeration. Other repair shop will do the minor work i need for a fraction of the bmw approximately $3,000.00 in repairs which proved to be a gross exaggeration. Other repair shop will do the minor work i need for a fraction of the bmw estimate which was shown to them. Recall work was allegedly performed .....in a timely manner...complimentary lyft was provided. Later contacted via text about my experience thought it was a service rep but turned out to be a salesperson trying to sell me a new car! More
by Decofred
Employees Worked With
Russell Wickham
December 28, 2019
Ali Souley in the service department did a fantastic job. Good communication and the price came in much less than the original estimate. Thank you. Good communication and the price came in much less than the original estimate. Thank you. More
by Tentin10
Employees Worked With
Ali Souley
December 22, 2019
Military friendly establishment. The facility is always clean. The staff are professionals and yet down to earth. Loaner vehicles are always in pristine shape. #winning clean. The staff are professionals and yet down to earth. Loaner vehicles are always in pristine shape. #winning More
by A-aron
Employees Worked With
Ali Souley
December 18, 2019
Everything functioned without a glitch. Everything functioned without a glitch, and there is even coke, coffee, bagels, water, and other snacks to boot! What else can you say? Everything fun Everything functioned without a glitch, and there is even coke, coffee, bagels, water, and other snacks to boot! What else can you say? Everything functioned without a glitch. More
by L_Menningen
Employees Worked With
Russell Wickham
