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BMW of Rockville - Service Center
Rockville, MD
621 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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621 Reviews of BMW of Rockville - Service Center
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January 09, 2020
My Cars Engine Locked A Day After BMW Of Rockville Serviced This is the worst dealership at least in the state of Maryland. They charged me $3000 to service my car and a day later my cars engine locked in the m This is the worst dealership at least in the state of Maryland. They charged me $3000 to service my car and a day later my cars engine locked in the middle of the road almost causing an accident. They came and towed my car to check it and then they said I need a new engine and I need to pay $13555 to get it fixed. Be smart and stay away from this place if you want to be safe and protect your property. More
by rrustamov88
Employees Worked With
Aaron Zimmerman
January 07, 2020
brought car in for recall service...Was told i needed approximately $3,000.00 in repairs which proved to be a gross exaggeration. Other repair shop will do the minor work i need for a fraction of the bmw approximately $3,000.00 in repairs which proved to be a gross exaggeration. Other repair shop will do the minor work i need for a fraction of the bmw estimate which was shown to them. Recall work was allegedly performed .....in a timely manner...complimentary lyft was provided. Later contacted via text about my experience thought it was a service rep but turned out to be a salesperson trying to sell me a new car! More
by Decofred
Employees Worked With
Russell Wickham
December 28, 2019
Ali Souley in the service department did a fantastic job. Good communication and the price came in much less than the original estimate. Thank you. Good communication and the price came in much less than the original estimate. Thank you. More
by Tentin10
Employees Worked With
Ali Souley
December 22, 2019
Military friendly establishment. The facility is always clean. The staff are professionals and yet down to earth. Loaner vehicles are always in pristine shape. #winning clean. The staff are professionals and yet down to earth. Loaner vehicles are always in pristine shape. #winning More
by A-aron
Employees Worked With
Ali Souley
December 18, 2019
Everything functioned without a glitch. Everything functioned without a glitch, and there is even coke, coffee, bagels, water, and other snacks to boot! What else can you say? Everything fun Everything functioned without a glitch, and there is even coke, coffee, bagels, water, and other snacks to boot! What else can you say? Everything functioned without a glitch. More
by L_Menningen
Employees Worked With
Russell Wickham
December 14, 2019
Pleasant, efficient, and knowledgeable. He knows my car, and informs me of what needs to be done. I will come back again to see my service manager, Mr. Cates and informs me of what needs to be done. I will come back again to see my service manager, Mr. Cates More
by Drteapot
Employees Worked With
D'Angelo Cates
December 14, 2019
Service provided today was excellent. Car was ready quicker than promised. Jared Brown provided outstanding customer service. This was the best experience I've had at BMW of Rockville since I've start quicker than promised. Jared Brown provided outstanding customer service. This was the best experience I've had at BMW of Rockville since I've started taking my car there 2 years ago. More
by EricG
Employees Worked With
Jared Brown , Scott Cascone
December 08, 2019
Excellent service and efficient, knowledgeable, concentious service advisor. prompt, very attentive service with oil change and tire repair.Arranged for loaner and kept me informed of progress thro concentious service advisor. prompt, very attentive service with oil change and tire repair.Arranged for loaner and kept me informed of progress throughout. I will definitely continue servicing my car at Rockville BMW. More
by Bdcox96
Employees Worked With
Joy Chilcoat
December 06, 2019
Always a great experience when visiting the BMW of Rockville Service Center. The team of professionals are extremely knowledgeable and make customer service their first priority. My service rep, Joy C Rockville Service Center. The team of professionals are extremely knowledgeable and make customer service their first priority. My service rep, Joy Chilcoat went above and beyond to assist and provide me information for my future services. She's the best! Mark Guant also assisted with my service visit. More
by Mike_K
Employees Worked With
Mark Gaunt, Joy Chilcoat
