Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of Rockville - Service Center
Rockville, MD
615 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
615 Reviews of BMW of Rockville - Service Center
Sort by
October 29, 2019
Ronald Stewart is great, he helpedme with the car Ronald Stewart is great, he helped me with the car computer, he is really knowledgeable, professional, and knows kind. He is a great asset to BMW. Ronald Stewart is great, he helped me with the car computer, he is really knowledgeable, professional, and knows kind. He is a great asset to BMW. More
by Ana
Employees Worked With
Ronald Stewart
October 17, 2019
Happy customer The reception was great; the person listened carefully to what I said; the car was ready an hour early. What could be better than this outcome The reception was great; the person listened carefully to what I said; the car was ready an hour early. What could be better than this outcome More
by Pd
Employees Worked With
Russell Wickham
October 14, 2019
Didn’t fulfill my expectations when compared to another deal My rating is based on: - no loaner (without a car for 4 days) - no explanation of service - car was returned dirty Next time I will take my car My rating is based on: - no loaner (without a car for 4 days) - no explanation of service - car was returned dirty Next time I will take my car to BMW of Silver Spring where the service is exceptional. More
by Bella
Employees Worked With
Eric Clark
October 14, 2019
Another great service experience! Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more than just what I brought my car in for was done to deal with other service issues proactively. Car was ready when promised. Great service from from Rockville BMW. More
by bdor12
Employees Worked With
Joy Chilcoat
September 19, 2019
Best dealer with the best service I consider this BMW dealership and its attached service center the best I have ever seen. I have been driving for more than 40 years and I can definit I consider this BMW dealership and its attached service center the best I have ever seen. I have been driving for more than 40 years and I can definitely say this is the best place. More
by KP
Employees Worked With
Kurun Singh, Mark Gaunt
September 09, 2019
Excellent customer care! Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Simi Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Similar experience with other Rockville BMW service personal with whom I was in contact during today’s experience—car concierge, front desk personnel, and loaner car personnel. More
by Bmw
Employees Worked With
Russell Wickham
September 07, 2019
Accommodating and customer service was amazing I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend this dealership to all my family and friends!!! More
by Jun
Employees Worked With
Juan Rodriquez
September 05, 2019
Long time customer but I am a long time BMW customer but this place changed everything. I had my vehicle in covered by warranty but BMW Rockville would charged me twice for I am a long time BMW customer but this place changed everything. I had my vehicle in covered by warranty but BMW Rockville would charged me twice for diagnostic fee, which was $330. I asked why is there even two diagnostic fee and charging me while it is fully covered by warranty. SA named Foster said this is what Service Manager Scott Cascone recommended and he won't change the fees.. I asked if I can talk to Scott Cascone and get more understanding but Scott Cascone would keep refused to talk. He stays in the back of the office and he continues to ignore the customer. More
by ckret714
Employees Worked With
Scott Cascone
September 04, 2019
Outstanding Customer Service The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfa The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfaction. Joy is also very responsive when I leave a message for her More
by mpmyers
Employees Worked With
Joy Chilcoat
August 30, 2019
Car service for prompted notices Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service res Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service response was friendly and support staff was accommodating. More
by Nez
Employees Worked With
Robert Mensah
