BMW of Rockville - Service Center

Another great service experience! Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more than just what I brought my car in for was done to deal with other service issues proactively. Car was ready when promised. Great service from from Rockville BMW. More

Best dealer with the best service I consider this BMW dealership and its attached service center the best I have ever seen. I have been driving for more than 40 years and I can definit I consider this BMW dealership and its attached service center the best I have ever seen. I have been driving for more than 40 years and I can definitely say this is the best place. More

Excellent customer care! Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Simi Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Similar experience with other Rockville BMW service personal with whom I was in contact during today’s experience—car concierge, front desk personnel, and loaner car personnel. More

Accommodating and customer service was amazing I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend this dealership to all my family and friends!!! More

Outstanding Customer Service The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfa The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfaction. Joy is also very responsive when I leave a message for her More

Car service for prompted notices Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service res Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service response was friendly and support staff was accommodating. More

Excellent prompt service Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! More

Service advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an o advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an oil and brake fluids changed and a head light change. Had an appointment at 11am. Got there at 10:28 aug.27 and waited for car. The service was completed at 14:25. Thought time was lengthy due to the fact I only had an oil , drake fuild and light changed. More

Regular Maintenance Service Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge st Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge stocked with morning snacks and drinks. The Service Advisor, Ali Souley, is knowledgeable, helpful and attentive; and made certain that I was totally comfortable and content before leaving the BMW of Rockville. More