BMW of Rockville - Service Center

Excellent experience Was treated with individual attention and courtesy. Very respectful and professional attitude by all. Service representative was honest and very helpf Was treated with individual attention and courtesy. Very respectful and professional attitude by all. Service representative was honest and very helpful and informative. Felt like part of the family with the crew. More

Happy Customer Happy with BMW customer service. Everyone is very friendly . My car was ready on time. The office was very clean everyone was sp happy and open the Happy with BMW customer service. Everyone is very friendly . My car was ready on time. The office was very clean everyone was sp happy and open the door for you . More

Had first servicing of the 2018 year car, windshield washer. The service center is under renovation and car wash was not working. Current location is not very welcoming. But service was good.Supposed to give a c The service center is under renovation and car wash was not working. Current location is not very welcoming. But service was good.Supposed to give a car wash voucher. More

Maintenance under warranty. I came in for maintenance for my 328l. The service was thorough and excellent in every way. I appreciate the experience. Joy Chilcoat is undoubtedly I came in for maintenance for my 328l. The service was thorough and excellent in every way. I appreciate the experience. Joy Chilcoat is undoubtedly a pro who is easy to work with. More

service experience Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be dupli Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be duplicative. More

Car service Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubl Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubleshooting dilemma. Waiting area was entertaining and inviting. More

Joy Chilcoat Service Advisor is top notch Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasa Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasant. More

Great Ask D’Angelo if I need a fuel system cleaning and I did not receive free wiper blades. Thanks Joan can I drop by with out an appointment for this ser Ask D’Angelo if I need a fuel system cleaning and I did not receive free wiper blades. Thanks Joan can I drop by with out an appointment for this service? More

Satisfied customer Have worked with Jeff Doss in service. Keeps me informed. All work completed properly and in a timely manner. Directed my family to use him and BMW of Have worked with Jeff Doss in service. Keeps me informed. All work completed properly and in a timely manner. Directed my family to use him and BMW of Rockville More

Experience With Service Department A had a damaged tire that needed to be replaced. Although almost 6 PM I met with a service advisor, scoured a loaner vehicle and was on my way in 30 m A had a damaged tire that needed to be replaced. Although almost 6 PM I met with a service advisor, scoured a loaner vehicle and was on my way in 30 minutes. Very organized, friendly and efficient operation at every step of the process. I was very impressed. More