BMW of Rockville - Service Center

Great service! Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I wa Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I was given there for a previous service issue. The only other close location was Rockville BMW. I was pleasantly surprised how different I was treated at the Rockville location. Everyone I encountered was friendly, courteous, efficient and knowledgeable from check in, to the service desk and finally being assigned to working with a service advisor. I was assigned to service advisor since this was my first time at that location. Jeff Doss was very friendly, knowledgeable and thorough. Where Silver Spring said they had trouble researching all of my warranties and coverages, Jeff was able to find easily. He answered all my questions with ease and patience. This was a polar opposite experience I had at the Silver Spring location. When in Maryland, I would not hesitate to contact Jeff for service. Driving a few more miles to Rockville is worth having a better experience that doesn’t leave you frustrated and feeling like you are given misinformation just to make a sale. Save yourself from the aggravation, it’s stressful enough having to get service on your car. At the very least, you can have a good experience. More

An Awesome Experience! I recently visited the BMW dealership in Rockville to have my car serviced. The customer service was impeccable. My service representative Joy, provid I recently visited the BMW dealership in Rockville to have my car serviced. The customer service was impeccable. My service representative Joy, provided excellent customer service, was very knowledgeable and provided expert advice about the maintenance of my 2015 335i which no other dealership provided in the past. More

Very Helpful Service Provider Joy my service advisor has been a great help. She helped explain the service to performed on the car and spoke to my warranty company regarding covera Joy my service advisor has been a great help. She helped explain the service to performed on the car and spoke to my warranty company regarding coverage of costs More

First in their class The Washington DC metropolitan area has at least a half dozen BMW dealerships. BMW of Rockville helps you to find a car that suits your needs. Once The Washington DC metropolitan area has at least a half dozen BMW dealerships. BMW of Rockville helps you to find a car that suits your needs. Once you’ve purchased a car from the dealership, they provide top-notch service for that vehicle. Your assigned service person will get to know you and orchestrate service that is very straightforward. They provide the care your BMW needs at pricing that is highly competitive with other local BMW dealerships. Service is very courteous and polite and in a timely manner. This dealership goes out of its way to make sure that you are cared for with the best possible service. I drive past other BMW dealerships just to make sure that my car gets the care from BMW of Rockville! More

Routine service visit. Excellent service...especially from my advisor D’Angelo Cates. Very friendly and professional. All of the work we discussed was completed to my satisf Excellent service...especially from my advisor D’Angelo Cates. Very friendly and professional. All of the work we discussed was completed to my satisfaction and in the time frame promised. More

Surprisingly pleasant ! It was wonderful to go into Service expecting something to be majorly wrong with my vehicle and surprisingly find out that it was something very si ! It was wonderful to go into Service expecting something to be majorly wrong with my vehicle and surprisingly find out that it was something very simple. And having it fixed and fixed right. More

Service was excellent Excellent service friendly and respectful. Quick response to my phone call, prompt attention to detail. Car was clean when picked up representative re Excellent service friendly and respectful. Quick response to my phone call, prompt attention to detail. Car was clean when picked up representative reviewed service report. More

Excellent experience Was treated with individual attention and courtesy. Very respectful and professional attitude by all. Service representative was honest and very helpf Was treated with individual attention and courtesy. Very respectful and professional attitude by all. Service representative was honest and very helpful and informative. Felt like part of the family with the crew. More

Happy Customer Happy with BMW customer service. Everyone is very friendly . My car was ready on time. The office was very clean everyone was sp happy and open the Happy with BMW customer service. Everyone is very friendly . My car was ready on time. The office was very clean everyone was sp happy and open the door for you . More

Had first servicing of the 2018 year car, windshield washer. The service center is under renovation and car wash was not working. Current location is not very welcoming. But service was good.Supposed to give a c The service center is under renovation and car wash was not working. Current location is not very welcoming. But service was good.Supposed to give a car wash voucher. More