BMW of Rockville - Service Center

Maintenance under warranty. I came in for maintenance for my 328l. The service was thorough and excellent in every way. I appreciate the experience. Joy Chilcoat is undoubtedly I came in for maintenance for my 328l. The service was thorough and excellent in every way. I appreciate the experience. Joy Chilcoat is undoubtedly a pro who is easy to work with. More

service experience Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be dupli Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be duplicative. More

Car service Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubl Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubleshooting dilemma. Waiting area was entertaining and inviting. More

Joy Chilcoat Service Advisor is top notch Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasa Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasant. More

Great Ask D’Angelo if I need a fuel system cleaning and I did not receive free wiper blades. Thanks Joan can I drop by with out an appointment for this ser Ask D’Angelo if I need a fuel system cleaning and I did not receive free wiper blades. Thanks Joan can I drop by with out an appointment for this service? More

Satisfied customer Have worked with Jeff Doss in service. Keeps me informed. All work completed properly and in a timely manner. Directed my family to use him and BMW of Have worked with Jeff Doss in service. Keeps me informed. All work completed properly and in a timely manner. Directed my family to use him and BMW of Rockville More

Experience With Service Department A had a damaged tire that needed to be replaced. Although almost 6 PM I met with a service advisor, scoured a loaner vehicle and was on my way in 30 m A had a damaged tire that needed to be replaced. Although almost 6 PM I met with a service advisor, scoured a loaner vehicle and was on my way in 30 minutes. Very organized, friendly and efficient operation at every step of the process. I was very impressed. More

Excellent Service Experience The A/C system on my 2009 BMW xdrive 3 series wagon failed. When I brought the car to BMW of Rockville, there was almost no wait to see a service adv The A/C system on my 2009 BMW xdrive 3 series wagon failed. When I brought the car to BMW of Rockville, there was almost no wait to see a service advisor. Problems with refrigerant level and blower motor wiring were diagnosed and promptly addressed at a cost lower than the original estimate. I am very pleased with the whole service experience. More

Pleasant stay while in construction It was a great experience even though it is smaller than previously. I understand the construction and they are doing a good job! Although there is no It was a great experience even though it is smaller than previously. I understand the construction and they are doing a good job! Although there is no ability to wash the car, they provide a voucher which I appreciate. More

R. Stewart - Excellent Tech Support Just want to mention that my wife and I appreciated the Tech Support provided by Ronald Stewart for her 2019 X1. Ronald was very knowledgeable and pro Just want to mention that my wife and I appreciated the Tech Support provided by Ronald Stewart for her 2019 X1. Ronald was very knowledgeable and proficient in showing us how to perform certain features on the vehicle with which we had problems. He was pleasant and patient in in conveying that knowledge. Represents dealership and BMW quite well. More