BMW of Roseville

After searching all of the car sale sites for months, I came across the exact Jeep Rubicon X I had been searching for. The problem was that I am in San Diego, and they are located in Northern Ca, Rosevill came across the exact Jeep Rubicon X I had been searching for. The problem was that I am in San Diego, and they are located in Northern Ca, Roseville. I contacted the dealership, and they responded right away. I was texting to Cassandra regarding the vehicle specifics. Cassandra took a video of the vehicle from the back to the front and explained what she saw. Cassandra treated me as though I were her one of her family members. She gave me her private number and would respond to every text within minutes no matter if she was working or on her day off. I was relentless in my constant request to have the vehicle sent to me as soon as possible. Cassandra never lost Patience's with me but always went to bat for me and my quest. Just like she promised, the vehicle arrived and it was amazingly clean/waxed and smelling like new. If BMW of Carlsbad were smart, they would entice Cassandra to move to San Diego and head their customer service program. I wish I could buy every car through Cassandra. She is honest and truly made my problems hers and moved heaven and earth to accomplish my goals. Thank you BMW of Roseville and a special thank you to Cassandra. More

The interior of the dealership is very neatly designed with a nice, knowledgeable & polite staff. The inventory is varied for a good ability to make a choice. with a nice, knowledgeable & polite staff. The inventory is varied for a good ability to make a choice. More

Where to start…let me start with the good. It all started with an idea. An X5. I built my X5 the way I wanted it since there was not one in California that matched what I wanted. It all starte It all started with an idea. An X5. I built my X5 the way I wanted it since there was not one in California that matched what I wanted. It all started with a code. Todd Broyles immediately took on the build and made my dream happen. Not to mention, the best darn deal no dealership in California could give or match on a build. Todd, you da man! When the vehicle arrived, it really blew me away. From seeing it all in paper to seeing it in person, it was such a surreal experience. My first BMW, and I was surely impressed. I continue to be impressed by the drive, the features, and the luxurious feeling. Cassandra Bird was and IS an amazing individual. Sweet, caring, and an expert! She helped me finish up my paperwork, and she showed me and helped me customize every single option in my vehicle. She made the in-person experience so pleasurable. Cassandra was as equally excited as I was to take delivery of my first BMW. She truly made everything 110% better from the experience I was given in the mix of waiting for my build…which leads me to the bad. Christian C. was initially my salesman with Todd. I will say, Christian did not give me the experience I should have deserved with a new build. I never received any updates on the vehicle. Where it was, when it would arrive…the emails that went unanswered. Did I ask a lot of questions? Yes. Did I deserve the service I was given? No. If I was you, the one reading the review, I would not work with him. Ask for Cassandra. I promise you. Gretchen, the GM, was a great help in listening to my concerns and disappointment. She remedied the situation within hours. Sent me photos of my new vehicle, confirmed it was delivered, and she made sure no add-ons were added to the deal. Oh, I did not even receive delivery photos from Christian 5 days after the vehicle was sitting there on their lot, btw. I will say, I was highly disappointed initially with the service with said salesperson. Yes, I am extremely happy with my new X5, Cassandra helping me, and Todd making the dream happen. But the overall joy of building a new BMW and the anticipation of it arriving, definitely was ruined for me. You cannot get that back. One suggestion, better customer service. Customers are spending TOP dollar on these vehicles. Make it special for them! Don’t ruin the experience for us. Again, Cassandra, thank you! More

Exceptional sales and service team. Exceeded expectations. Very happy with purchase and post sales experience Exceeded expectations. Very happy with purchase and post sales experience More

Laura at BMW of Roseville is outstanding. She’s knowledgeable, honest, and truly cares about doing what’s right for you and your car. She helped me figure out whether my CPO BMW actually need She’s knowledgeable, honest, and truly cares about doing what’s right for you and your car. She helped me figure out whether my CPO BMW actually needed an oil change, found me an online coupon, and even waived the health check fee — zero pressure, just genuine help. In the past, Laura and her team also resolved a brake issue caused by another BMW dealership, going back and forth with them to make sure we didn’t pay for their mistake. That level of advocacy is rare. She’s friendly, trustworthy, and consistently delivers excellent service. We have two BMWs and wouldn’t want to work with anyone else. Huge thanks to Laura — peace of mind every time! More

I had an outstanding experience at this dealership thanks to Cassandra. Before I even set foot on the lot, she handled my initial inquiries over the phone with great detail and urgency. She listened to my sp to Cassandra. Before I even set foot on the lot, she handled my initial inquiries over the phone with great detail and urgency. She listened to my specific needs and provided all the necessary information immediately. When it came time to finalize the purchase, Cassandra was professional, communicative, and made the entire process feel easy. It was a refreshing, stress-free experience from start to finish. I highly recommend working with her and this dealership as a whole. More

I had an exceptional experience at BMW of Roseville thanks to Todd, the Sales Manager, and Arturo Guzman, the Sales Professional who helped me purchase my BMW X7. Todd set the tone with his professiona thanks to Todd, the Sales Manager, and Arturo Guzman, the Sales Professional who helped me purchase my BMW X7. Todd set the tone with his professionalism, transparency, and genuine commitment to ensuring I felt valued throughout the process. Arturo went above and beyond—his product knowledge, patience, and ability to listen made the entire buying journey seamless and enjoyable. Together, they created a team dynamic that was both welcoming and efficient, turning what could have been a stressful decision into a truly memorable one. I left not only with an incredible vehicle but also with the confidence that I had been cared for by the very best in the business. More

Cassandra was excellent throughout the whole process. From her first email to the final handshake she was there to help out and make sure to communicate with me on my purchase. She made the whole process From her first email to the final handshake she was there to help out and make sure to communicate with me on my purchase. She made the whole process easy. Todd was great to work with and chat about the final price. Thank you More

Cannot thank Cassandra Bird and sales manager Rob for all their help in making the process of buying a new BMW X5 so painless. I was dreading the experience. But when I walked in and met with Cassandra, I k their help in making the process of buying a new BMW X5 so painless. I was dreading the experience. But when I walked in and met with Cassandra, I knew I was in good hands. I greatly appreciate the honesty and no xx approach. I cannot thank them enough! Highly recommend Cassandra if you’re looking for an amazing and honest salesperson! And Rob is one of the best sales managers I have dealt with in over 40 years of buying new cars! Thank you BMW of Roseville! More

Incredible service. Robert is an outstanding advisor. I have worked with him several times and he truly lives by the Golden Rule, treat others the way you want to be tre Robert is an outstanding advisor. I have worked with him several times and he truly lives by the Golden Rule, treat others the way you want to be treated. More