BMW of Roseville

Worst experience I’ve had at a dealership, customer service is horrible. They are there to get the most money out of you! service is horrible. They are there to get the most money out of you! More

The dealership and especially Joshua Moore, sales person was most easy/accommodating to work with. was most easy/accommodating to work with. More

I have given this dealership many chances, and they are truly a blemish to the BMW brand. I have owned BMW vehicles and motorcycles and the customer service at this dealership is horrendous. I had bad expe truly a blemish to the BMW brand. I have owned BMW vehicles and motorcycles and the customer service at this dealership is horrendous. I had bad experiences in sales and maintenance, both times where I had to engage with the management, the GM at one point. Most recently I took my car in for service, and after being told I would receive a loaner due to the distance traveled and confirming this many times before reaching, the service advisor tells me upon getting there that I would not receive one and its impossible for anyone to give me one. She also asked me how old I am - a question which I took serious offense to. I tried speaking to the service manager but he was conveniently out and when I left him a few messages and asked for a call-back, I was ghosted. I will never be returning here and will be suggesting to all of my friends that they do the same. Niello BMW however, has been amazing. 10/10 all around! More

Great customer service! Joanna was extremely helpful and very pleasant! Great experience and love our car selection! Joanna was extremely helpful and very pleasant! Great experience and love our car selection! More

Gina and everyone else we met at BMW of Roseville were exceptional! We had a great experience and would recommend them to our friends! exceptional! We had a great experience and would recommend them to our friends! More

Rocky representing this BMW Dealer was very helpful. Communication excellent. Rocky took good care to keep me updated on my service request. . Communication excellent. Rocky took good care to keep me updated on my service request. . More

Fantastic experience. Q and Ben (as well as anyone else involved) were extremely helpful and very diligent. I was very happy and will definitely go back. Q and Ben (as well as anyone else involved) were extremely helpful and very diligent. I was very happy and will definitely go back. More

people where honest and professional and the process from the beginning to end was easy the beginning to end was easy More

The advisor was very helpful and communicated the status of our vehicle daily. Unfortunately the vehicle is somewhat new and repairs are controlled via electronic communication which can be very frustrating of our vehicle daily. Unfortunately the vehicle is somewhat new and repairs are controlled via electronic communication which can be very frustrating, timely and unpredictable. More

I recently purchased a vehicle from BMW Roseville, and my experience was exceptional from start to finish. From the moment I walked onto the lot, I was greeted warmly by the staff. They were knowledge my experience was exceptional from start to finish. From the moment I walked onto the lot, I was greeted warmly by the staff. They were knowledgeable, professional, and genuinely interested in helping me find the right car for my needs. The selection of vehicles was impressive, with a wide range of options to choose from. The staff took the time to listen to my preferences and budget, guiding me towards the perfect choice without any pressure. The purchasing process was smooth After I drove off the lot, the exceptional service didn't end. The dealership followed up to ensure I was satisfied with my purchase, which truly made me feel valued as a customer. Overall, I highly recommend BMW Roseville to anyone in search of a new vehicle. Their professionalism, friendly staff, and outstanding customer service set them apart from the rest. I will definitely be returning for any future car needs. More