BMW of Roseville

My service writer at BMW (Roseville) it’s a great guy. It takes great care of my car. The work is always done right the first time. Always make sure I have a loaner. I never have to worry about having ser It takes great care of my car. The work is always done right the first time. Always make sure I have a loaner. I never have to worry about having service performed at Roseville BMW. My service writer is Nghia. More

The problem was resolved with speed and accuracy because Nhia managed the issue very well. Nhia managed the issue very well. More

I brought my car in for rat damage to the O2 sensor and the engine harness. My insurance company wanted to do a repair of the engine harness rather than a replacement. BMW wanted to do a replacement and sa the engine harness. My insurance company wanted to do a repair of the engine harness rather than a replacement. BMW wanted to do a replacement and said my car would be flagged if I had a repair done instead. After waiting several days for the insurance company to change their minds and pay for replacement, it became evident they were not going to budge. So, wanting my car back, I decided to go forward with the replacement and pay the balance. I feel that Nick and Laura at Bmw Roseville did all they could do to help me and keep the cost down. They also furnished me with a lovely loaner car of a BMW X1 which I enjoyed driving very much. More

The guys made it easy. I got an awesome pre owned car that we love! I got an awesome pre owned car that we love! More

Excellent experience buying my BMW X7. No pressure, super easy process, and a great sales rep. Would definitely recommend. No pressure, super easy process, and a great sales rep. Would definitely recommend. More

I have been going to this dealership for many years to purchase my BMWs and service all 5 of them I have owned. Best cars and best service around! Thank you Roseville BMW! purchase my BMWs and service all 5 of them I have owned. Best cars and best service around! Thank you Roseville BMW! More

I had a great experience at BMW of Roseville. They went out of their way to make sure everything was right and the process fast and easy. They went out of their way to make sure everything was right and the process fast and easy. More

After searching all of the car sale sites for months, I came across the exact Jeep Rubicon X I had been searching for. The problem was that I am in San Diego, and they are located in Northern Ca, Rosevill came across the exact Jeep Rubicon X I had been searching for. The problem was that I am in San Diego, and they are located in Northern Ca, Roseville. I contacted the dealership, and they responded right away. I was texting to Cassandra regarding the vehicle specifics. Cassandra took a video of the vehicle from the back to the front and explained what she saw. Cassandra treated me as though I were her one of her family members. She gave me her private number and would respond to every text within minutes no matter if she was working or on her day off. I was relentless in my constant request to have the vehicle sent to me as soon as possible. Cassandra never lost Patience's with me but always went to bat for me and my quest. Just like she promised, the vehicle arrived and it was amazingly clean/waxed and smelling like new. If BMW of Carlsbad were smart, they would entice Cassandra to move to San Diego and head their customer service program. I wish I could buy every car through Cassandra. She is honest and truly made my problems hers and moved heaven and earth to accomplish my goals. Thank you BMW of Roseville and a special thank you to Cassandra. More

The interior of the dealership is very neatly designed with a nice, knowledgeable & polite staff. The inventory is varied for a good ability to make a choice. with a nice, knowledgeable & polite staff. The inventory is varied for a good ability to make a choice. More

Where to start…let me start with the good. It all started with an idea. An X5. I built my X5 the way I wanted it since there was not one in California that matched what I wanted. It all starte It all started with an idea. An X5. I built my X5 the way I wanted it since there was not one in California that matched what I wanted. It all started with a code. Todd Broyles immediately took on the build and made my dream happen. Not to mention, the best darn deal no dealership in California could give or match on a build. Todd, you da man! When the vehicle arrived, it really blew me away. From seeing it all in paper to seeing it in person, it was such a surreal experience. My first BMW, and I was surely impressed. I continue to be impressed by the drive, the features, and the luxurious feeling. Cassandra Bird was and IS an amazing individual. Sweet, caring, and an expert! She helped me finish up my paperwork, and she showed me and helped me customize every single option in my vehicle. She made the in-person experience so pleasurable. Cassandra was as equally excited as I was to take delivery of my first BMW. She truly made everything 110% better from the experience I was given in the mix of waiting for my build…which leads me to the bad. Christian C. was initially my salesman with Todd. I will say, Christian did not give me the experience I should have deserved with a new build. I never received any updates on the vehicle. Where it was, when it would arrive…the emails that went unanswered. Did I ask a lot of questions? Yes. Did I deserve the service I was given? No. If I was you, the one reading the review, I would not work with him. Ask for Cassandra. I promise you. Gretchen, the GM, was a great help in listening to my concerns and disappointment. She remedied the situation within hours. Sent me photos of my new vehicle, confirmed it was delivered, and she made sure no add-ons were added to the deal. Oh, I did not even receive delivery photos from Christian 5 days after the vehicle was sitting there on their lot, btw. I will say, I was highly disappointed initially with the service with said salesperson. Yes, I am extremely happy with my new X5, Cassandra helping me, and Todd making the dream happen. But the overall joy of building a new BMW and the anticipation of it arriving, definitely was ruined for me. You cannot get that back. One suggestion, better customer service. Customers are spending TOP dollar on these vehicles. Make it special for them! Don’t ruin the experience for us. Again, Cassandra, thank you! More