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BMW of Salem - Service Center

Salem, OR

4.8
446 Reviews
Call Service Center (971) 701-2709

446 Reviews of BMW of Salem - Service Center

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November 29, 2023

Great service and customer attention, but I would suggest to provide a better check-in experience, and a better waiting zone accommodations. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stiefel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

BMW of Salem responded

Thank your for the honest feedback. We're glad to know you appreciated our service at BMW of Salem. Your suggestions regarding check-in and waiting area improvements are noted, as we continually strive to enhance our customer experience. If you wish to discuss in further detail, I would be happy to speak with you. Chase Petersen - Service Manager - 971-273-4377

November 28, 2023

Aaron is an awesome guy. Very clear about what the process was going to be. Thank you! More

by itsme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

BMW of Salem responded

We appreciate you choosing to work with our team here at BMW of Salem and are pleased to know our team member, Aaron, provided you with exceptional service. If there is anything further our team can do to help, please don't hesitate to reach out.

November 21, 2023

They treat you very well and listen to your needs and are very knowledgeable with there ars More

by sctruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Kilgore
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Nov 22, 2023 -

BMW of Salem responded

Our BMW of Salem team was more than happy to listen and assist you! Thank you for leaving such a great review and for choosing us. We hope to see you again for your next service. Travel safe!

November 16, 2023

I enjoy the support I get from the dealership as well as the flexibility with my work schedule when maintenance is needed. More

by Osujs96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

BMW of Salem responded

We're glad to know our team at BMW of Salem has been able to accommodate your schedule and provide the support you need. Thanks for sharing this positive feedback, we hope to get the opportunity to serve you again down the road.

November 16, 2023

Excellent customer service. Aaron Winer is great. He provides good customer service and follows through More

by janice.c.peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

BMW of Salem responded

Janice, we're so glad to know that Aaron provided you with excellent customer service here at BMW of Salem, and we would like to Thank you for the shout-out! If there is anything we can do to assist you in the future, please don't hesitate to reach out.

November 10, 2023

BMW Salem are great - they have a very friendly team and they finished the servicing of my car well ahead of the scheduled time. Coming a week after another dealership took nearly six hours to perform regul More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

BMW of Salem responded

Thank you for taking the time to shout-out our team here at BMW of Salem! We are more than happy to have provided you and your vehicle with both quality and efficient service. For any future maintenance needs, please continue to keep us in mind.

November 09, 2023

Excellent Service Department. The people are polite, customer oriented and knowledgeable. That says it all!!! More

by smp2b5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Kilgore
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Nov 10, 2023 -

BMW of Salem responded

We're delighted to know you had an excellent experience with our service department at BMW of Salem. Thanks for highlighting the team's politeness and knowledge - we appreciate it! Our team looks forward to helping you again. Travel safe!

November 08, 2023

I always have a good experience at the Salem BMW dealership. They are both friendly and knowledgeable. Thank You More

by MLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

BMW of Salem responded

We're delighted to know you always have a good experience at BMW of Salem. Our team appreciates your kind words about our friendliness and knowledge. Our team looks forward to assisting you again in the future!

November 07, 2023

Gary is always very accommodating. Service department had my car clean and ready to go very fast. I also received the video of what they checked, which I appreciate greatly. More

by c.neininger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

BMW of Salem responded

We're glad to know that Gary and our service department at BMW of Salem were able to provide you with a speedy and thorough service experience. It's great to see that the video check was helpful for you! Thank you again for sharing your experience.

November 07, 2023

Helpful and efficient. The time estimated was the time it took and the repair was slightly lower than estimated. Aaron Winer is terrific! More

by Lavender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

BMW of Salem responded

We're glad to know that our team at BMW of Salem was able to provide you with an efficient and helpful service. It's great that Aaron could assist in making your experience a positive one! Thank you for the review, we appreciate it more than we can say!

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