"Timely and professional "
Makenzie Thompson always provides outstanding support and customer service. She knows the cars, parts and what needs to get done. She is a great representative of BMW.
The service was great. There were a few items of service I was concerned about with my car and they checked them, but they didn't try to get me to purchase things I didn't need.
"KENNY KLINK IS A GEM"
I Had a fantastic visit. yesterday as I've been struggling with the balance issue on some aftermarket wheels and hub centering rings for my E32 (a '93 740i). I had been to two separate tire shops over the past year to remedy my problem, and should have just come to BMW of Salem right off the bat. Very reasonable price at 79.00 for a wheel balance that is thorough and that's with a nice wash of the car!
Mackenzie Thompson is great to deal with at the service desk. She knows her stuff, is attentive and very smart and always understands what to ask and what I'm asking. Kenny Klink is an absolute master at tracking things down, giving communication and then solving the problem. I'd trust him with any BMW I have, for any problem!
I always also enjoy speaking with guys like Brian and Jim in sales, as they're always friendly and informative. Looking over the newer BMWs can be a lot of fun while waiting for some service.