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BMW of San Diego
San Diego, CA
678 Reviews
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December 05, 2025
Chris is the Worst. Extremely disappointed with BMW San Diego and especially with the Service Manager, Chris. At the end of October, I brought my vehicle in for wa Extremely disappointed with BMW San Diego and especially with the Service Manager, Chris. At the end of October, I brought my vehicle in for warranty work on the soft-close doors. While it was in their care, the service department scratched my car. Mistakes happen, and BMW acknowledged it and agreed to cover the repair. That part was fine. What happened next was unbelievable. It took over a month of calling, leaving messages, and being told Chris “wasn’t available” before he finally returned a call. He apologized and told me he would personally handle everything. I trusted that. Two more weeks passed, and nothing happened. The shop that repaired the scratch has been trying to contact Chris for payment so I can pick up my car—but Chris won’t answer them, won’t answer me, and won’t return a single call. He’s completely dodging responsibility for a repair BMW already agreed to pay for. I’ve now been waiting far longer than necessary, without my car, simply because BMW San Diego’s service manager refuses to communicate or follow through. It is absolutely unacceptable for a luxury brand. Between the lack of professionalism, the constant runaround, and the complete absence of accountability, this has been the worst dealership service experience I’ve ever had. I will not be returning and strongly recommend others think twice before trusting their vehicle to BMW San Diego. More
by michaelclark1117
Employees Worked With
Chris D, Sean Weaver
November 28, 2025
Service advisor Andrew Kim always does a great job representing San Diego BMW in the most professional way, and he always addresses any issues or concerns. I might have as well as being proactive in m representing San Diego BMW in the most professional way, and he always addresses any issues or concerns. I might have as well as being proactive in making me aware of any issues that can be addressed in a preventative manner. Tire dealership is very seamless and user-friendly in terms of making the appointment service in a timely manner any loaner vehicle highly recommend the dealership More
by garvinfm
Employees Worked With
Andrew Kim
