Their service department is as bad as it gets. Scheduled a routine oil change. I am late when I get there, have to wait for 10-15 minutes before a service people let me drive into the garage.
I told them I am late and let them know it is just an oil change. they are OK, checked in the car and ask me to wait in the waiting area.
after 30 minutes, another service person showed up, very seriously told me " you know you are you late", yes, I already told the guy check me in.
I told him it is just an oil change, he start to embarrass me, " oh, no, we have to do full check, since my technician need to go home, we can not finish", and ask me to leave the car in dealership and come back to pick up in two days, I asked if I get can loaner, he laughed at me, " oh, no, for service like thing, we don't provide loaner, you have to call someone to pick you up", then compare them to a doctor, told me car service is appointment base like doctor appointment.
don't understand how an oil change get so complicated.
there is a air condition button is broken, I asked if It can get replaced under warranty, he told me all he know is that the button is broken, he doesn't know if it is covered.
btw, the car is still under full factory warranty. 3 years old 740.
I asked why the guy in the hallway checked me in, I told them I am late, if they had told me they have to go home, I will come back another time, instead of waiting 30 minutes till a so called service specialist showed up and rejected me. when I get there it was still more then a hour till door close.
he told me nothing he can do, instead of continuing arguing with him, I decide to leave, the car still in the service hallway without moving forward an inch.
I guess they are all eager to go home. don't understand how could they survive.
the service person's name is Kenji, he is very rude and careless.