BMW of San Diego

Your personal adviser, Chris Levy, was very helpful and personable. I appreciated his help and recommendations for my 2016 BMW. I was very pleased with the services performed and the care taken with the ca personable. I appreciated his help and recommendations for my 2016 BMW. I was very pleased with the services performed and the care taken with the car. See you again soon!! Vince Marchetti. More

The experience at BMW San Diego was top notch! I could not be happier with the experience from start to finish. Great staff great dealership, Thank you Jeff Vedenoff for the wonderful customer service in not be happier with the experience from start to finish. Great staff great dealership, Thank you Jeff Vedenoff for the wonderful customer service in getting me the car I wanted the way I wanted it! More

This was one of the worst dealerships that I have dealt with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they had. Ryan's offer was nothing short of an insult. When I called him out on it, he miraculously adjusted the amount to a lower, yet still overinflated quote. He then tried the "name your own price" scheme that's more suitable at a Toyota dealership than it is at BMW. After I replied, he never sent a response. The GM of the dealership, Tracy Moorman , was made aware of this by me, and he advised that someone from management would follow up with me. Stephen Kang, the sales manager sent me one email with absurd terms again. Once I responded to him, he never made an effort to continue the conversation. After all this, my spouse sent Mr. Kang an email, which also went unanswered. The final straw was when I sent a direct email to the general manager again, where I emplaned in great detail what transpired with his so-called management staff, and how they basically blew me off. To this day, 3 days later, the general manager has yet to respond to my email. Bottom line: BMW of San Diego does not want your business. More

I came in for service and Caroline Cook assisted me. It took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to p took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to pay $75 for missing screws. She didn't submit that along with the other charges to SilverRock because she said "I can't warranty that". When I arrived at 11am I was presented with a $451 bill. She said she didn't submit it for payment because I said I would try to get reimbursed for it later (I was referring to the $75 extra). Then she told me she will not release the vehicle to me even though the service was complete until they got the payment from SilverRock. I had to wait the entire day at the dealership for her to properly submit the paperwork which included two $190 fees and not $75 for the screws, the reimbursement from SilverRock was $40 and you guys were trying to over charge me for it. I finally got to leave with my vehicle at 5pm. Even after I explained all the charges are covered by SilverRock, these guys tried multiple times to get me to pay for it and tried to charge me more for the same repairs. I will never bring my vehicle back here for service. The cherry on the cake is the ding on my door that wasn't there before. My experience was so bad the first time I don't even want to take it back to get repaired. More