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BMW of San Diego
San Diego, CA
494 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 494 reviews
October 29, 2020
They made me a quick, convenient appointment. My service representative, Chris, was excellent to work with. He got my rental car paid for and communication through the process was great. Everything went smo representative, Chris, was excellent to work with. He got my rental car paid for and communication through the process was great. Everything went smooth and fast. More
by asalter1
Employees Worked With
Chris my service rep, Sean Weaver
October 24, 2020
Awesome service. Thanks to my advisor Andrew Kim who was very knowledgeable. Definitely be back here. Appreciate all the things you guys do despite of the pandemic. very knowledgeable. Definitely be back here. Appreciate all the things you guys do despite of the pandemic. More
by Danicasurdilla
Employees Worked With
Andrew Kim
October 23, 2020
This was one of the worst dealerships that I have dealt with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they had. Ryan's offer was nothing short of an insult. When I called him out on it, he miraculously adjusted the amount to a lower, yet still overinflated quote. He then tried the "name your own price" scheme that's more suitable at a Toyota dealership than it is at BMW. After I replied, he never sent a response. The GM of the dealership, Tracy Moorman , was made aware of this by me, and he advised that someone from management would follow up with me. Stephen Kang, the sales manager sent me one email with absurd terms again. Once I responded to him, he never made an effort to continue the conversation. After all this, my spouse sent Mr. Kang an email, which also went unanswered. The final straw was when I sent a direct email to the general manager again, where I emplaned in great detail what transpired with his so-called management staff, and how they basically blew me off. To this day, 3 days later, the general manager has yet to respond to my email. Bottom line: BMW of San Diego does not want your business. More
by joey2006
Employees Worked With
Tracy Moorman, Stephen Kang, Ryan Littlefield
October 23, 2020
Andrew Kim, was very professional and helpful. He didn’t find anything wrong with my car, although the prompt light is still on. Andrew offered his services should I find something in the future. I went to find anything wrong with my car, although the prompt light is still on. Andrew offered his services should I find something in the future. I went to pick up my car and got a bit disappointed cause my car was not washed as requested.. Andrew apologized for it. More
by noeldangeles
Employees Worked With
Sean Weaver
October 22, 2020
Great sales people and service department My previous Great sales people and service department My previous car and new car from Penske BMW San Diego. Both experiences before and after sales were great. Great sales people and service department My previous car and new car from Penske BMW San Diego. Both experiences before and after sales were great. More
by sunayc
Employees Worked With
Barry Wood, Sean Weaver
October 22, 2020
The service people were attentive and knew their cars inside and out. The work was done quickly and improved the quality of the car overall. Great dealership. inside and out. The work was done quickly and improved the quality of the car overall. Great dealership. More
by 869682chris
Employees Worked With
Samuel Kentejian
October 22, 2020
I came in for service and Caroline Cook assisted me. It took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to p took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to pay $75 for missing screws. She didn't submit that along with the other charges to SilverRock because she said "I can't warranty that". When I arrived at 11am I was presented with a $451 bill. She said she didn't submit it for payment because I said I would try to get reimbursed for it later (I was referring to the $75 extra). Then she told me she will not release the vehicle to me even though the service was complete until they got the payment from SilverRock. I had to wait the entire day at the dealership for her to properly submit the paperwork which included two $190 fees and not $75 for the screws, the reimbursement from SilverRock was $40 and you guys were trying to over charge me for it. I finally got to leave with my vehicle at 5pm. Even after I explained all the charges are covered by SilverRock, these guys tried multiple times to get me to pay for it and tried to charge me more for the same repairs. I will never bring my vehicle back here for service. The cherry on the cake is the ding on my door that wasn't there before. My experience was so bad the first time I don't even want to take it back to get repaired. More
by BMWi31121
Employees Worked With
Caroline Cook
October 22, 2020
Good deal. Great car. Ordered 2021 X7 and process was painless and car was delivered right on time. Very friendly and helpful sales staff especially Eddie Villaruz. painless and car was delivered right on time. Very friendly and helpful sales staff especially Eddie Villaruz. More
by Carlos
Employees Worked With
Eddie Villaruz
October 22, 2020
Super efficient , excellent service, professional service advisor and great service overall, good follow ups, keeping updates of recommendations, high tech, adoptable to current business settings for safety, advisor and great service overall, good follow ups, keeping updates of recommendations, high tech, adoptable to current business settings for safety, convenient and healthy measures and environment pratices. More
by Sylexs10
Employees Worked With
Chris Levy, Sean Weaver
