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BMW of San Diego

San Diego, CA

4.1
477 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 477 reviews

June 25, 2020

Service experience was good. Car was ready on time. Timely notification. Service advisor was friendly and knowledgeable. Facility was clean and able To provide appropriate dostancing More

by Gfreedman2
Recommend Dealer
Yes
Employees Worked With
Dave, Sean Weaver
June 21, 2020

Friendly and courteous staff also very accommodating to customer needs. Scheduled oil change service for my 335. I finally had better experience than last time. More

by bmamo
Recommend Dealer
Yes
Employees Worked With
Glen, service advisor
June 16, 2020

I like this dealership as all the staff I have encountered were kind and courteous. The loaner cars were awesome. I also like them cleaning my car when I get It serviced. and I like the two of my More

by Hast
Recommend Dealer
Yes
Employees Worked With
Jayson Cruz and Dave Truesdale
June 16, 2020

If your military or vet don’t forget to ask about discounts. After a services is performed ask for the checklist if not included. The interior of the loaner car wasn’t properly cleaned or not cleaned More

by J637143
Recommend Dealer
Yes
Employees Worked With
James Gary
Jun 17, 2020 -

BMW of San Diego responded

Hello, I am concerned to learn about your dissatisfaction regarding the condition of the vehicle and your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at wasaro@penskeautomotive.com. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

June 13, 2020

The service was good but this rating came primarily from The attentiveness if the service manager. His actions and response to an issue will keep me coming back. More

by gmgasper11
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jun 14, 2020 -

BMW of San Diego responded

Thank you for the excellent review. We will be sure to thank the Service Manager for providing you with attentive service. Let us know if there is anything else we can help you with. We look forward to working with you again.

June 13, 2020

Andrew Kim was friendly, professional and helpful. He made my visit at BMW of SAn Diego very pleasant. I recommend him without reservation. Thank you! More

by Mia
Recommend Dealer
Yes
Employees Worked With
Andrew Kim, Sean Weaver
Jun 14, 2020 -

BMW of San Diego responded

Thank you for the great review, Mia. We will be sure to thank Andrew for providing you with excellent service. We look forward to working with you again.

June 12, 2020

Professional and pleasant environment and staff. Great service all around. Matched the earlier pricing as the new prices on tires came higher. Highly recommend Brad. More

by maheshshah01
Recommend Dealer
Yes
Employees Worked With
Brad, service advisor, Sean Weaver
Jun 13, 2020 -

BMW of San Diego responded

Thank you so much for taking the time to share your overall positive experience and strong recommendation for Brad. If there is anything in particular we can do to be of assistance, please do not hesitate to reach out and let our team members know. We are always happy to do all we can to ensure our customers are well taken care of.

June 11, 2020

Recently moved from New York and took my BMW to dealer for service. Excellent and friendly service. Highly recommend the service was completed as promised in 90 minutes and the car was meticulously washe More

by franh319
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 11, 2020 -

BMW of San Diego responded

Thank you for the great review! We're so glad to see your service was done in a timely manner and earned your recommendation! Welcome to California; we look forward to working with you again.

June 11, 2020

Making appointment and obtaining loaner car was very easy - service was completed on time - very impressive - car was washed upon return - thanks for easy process More

by BMW 7 Series
Recommend Dealer
Yes
Employees Worked With
Samuel Ketenjian
Jun 12, 2020 -

BMW of San Diego responded

We are so glad to hear this! Thank you for the kind review.

June 04, 2020

As usual, Service Advisor Gary James did a fantastic job clearly explaining the issue/service required and the service was done quickly and professionally. Well done. More

by BigNickLaw
Recommend Dealer
Yes
Employees Worked With
Gary James
Jun 04, 2020 -

BMW of San Diego responded

Nick, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

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