BMW of San Diego

very bad custumer service do not return phone calls , phone rings like 30 times b4 answer if answer ,on gereral to many to mention,not a friendly place to do business do not return phone calls , phone rings like 30 times b4 answer if answer ,on gereral to many to mention,not a friendly place to do business More

Nobody Home! Trying to set up an appointment, cannot get anything but voicemail, and they DON'T return calls! Service here used to be outstanding - about the best Trying to set up an appointment, cannot get anything but voicemail, and they DON'T return calls! Service here used to be outstanding - about the best I'd ever seen. Now completely unresponsive. More

Unmotivated sales staff Went in and test drove a car and the wife and I loved it. We weren't ready to cut a deal because it was late and we wanted to think about it over nig Went in and test drove a car and the wife and I loved it. We weren't ready to cut a deal because it was late and we wanted to think about it over night and test drive some other makes. I left my phone number with the sales rep. Also, I called the sales rep back the next day and left a message on his voice mail and asked him to call me back so that we can discuss a deal. Well, I never received a call back. I guess this dealership is making so much money that they don't care about losing a sale. After not getting a call back I went online to research this dealership and discovered how badly they are rated by consumers. Now I'm glad they never called me back because soI won't have to deal with the hassle and headache of their bad service. I will buy a BMW this month but not from this dealer. More

Unhelpful Staff If there is an issue with your BMW, make the drive to Escondido. This center is a collective team of unhelpful personal. I tried to make a service app If there is an issue with your BMW, make the drive to Escondido. This center is a collective team of unhelpful personal. I tried to make a service appointment on 3 separate days over a span of 5 days and was given the run around and never had my emails or phone calls returned. When I attempted to complain, I was killed with kindness and ignorance and made to feel unimportant. I cannot stress how terrible this staff is, and how going to any other dealership is a much easier and pleasant experience. More

BEST service department of ALL TIME. Long story short, we are a single income military family that took a huge leap in choosing BMW as one of our new vehicles to keep our family safe. Ori Long story short, we are a single income military family that took a huge leap in choosing BMW as one of our new vehicles to keep our family safe. Original manufacture warranty expired in Aug. 2015 it is now December. We have had our X3 for 5 months and had to bring it in for some problems it was having. Not only did BMW cover our diagnostic fees, but they also covered everything for the turbo, changed our spark plugs, fixed a leak in the oil filter housing and gave it a fresh oil change ALL ON THEIR DIME. We did not pay one cent or even use our extended warranty. They told us "Merry Christmas from the BMW family." I am now a BMW customer for life. Truly amazing. I can not thank Michael Fraser (our service advisor) enough for everything. Also thank you to everyone I don't even know that pitched in on this. More

Best car buying experience yet I recently visited the Certified Pre-Owned Lot and found the car of my dreams, at least for now. All though I have always loved BMW I recently have ha I recently visited the Certified Pre-Owned Lot and found the car of my dreams, at least for now. All though I have always loved BMW I recently have had an interest in trying out a Range Rover but find them to be a little bit overpriced and wanted to have the pleasure without the pain. I looked at a couple of ads online and went in to the dealership. Paul Denny met me on the lot and began to show me the RR's that they had available. Not only was he friendly, genuine and entertaining (all rare qualities in a car salesmen I think) but he seemed to actually have my best interests in mind, which I really appreciated. He recommended a Range Rover Sport 2012 with very low mileage. We took it out for a test drive and it was a slam dunk. I had to come back 3 days later to actually purchase the vehicle but Paul was able to hold the vehicle for me after checking with his boss for a small amount of money down. I showed up 3 days later with my checkbook and Paul had the vehicle cleaned and 100% ready for me to drive home. The financing department was also a pleasure to work with. I'm not sure if it was more the great price or Paul's accent that made this by far the best car buying experience I've ever had. -Ben Dehart More

Best car dealer experience ever! i just bought my first BMW ever! I was a "Lexus only" girl and now I don't know why I waited so long to buy a BMW. First it took my nearly a year to i just bought my first BMW ever! I was a "Lexus only" girl and now I don't know why I waited so long to buy a BMW. First it took my nearly a year to make up my mind as to which SUV I wanted. I test drove them all Q7, Lexus , Range Rover , Porche, Infiniti QX 60 and I kept coming back to the BMW X5. So happy I did, I love it! A young girl by the name Chloe help with the tutorial of the car and I have to say I thought it was going to be a waste of time but I could not have been more wrong in fact I had to go back a second time so she could finish telling me all the amazing things the SUV could do. Well worth the time. Chloe was so kind and went at my pace she could not have been more helpful. I left feeling like I had a new friend I could call with any question about my new BMW and she would have all the answers I needed. 5 stars for Chole! Then there was Dustin King the manager he also was so kind and helpful and took care of my every need ( mats, etc. ) great guy and clearly takes pride in his job. Nice to meet people that actually like what they do for a living BMW is very lucky to have found these two individuals. Lastly there was a minor problem with my Navagation system and a man by the name of Michael took care of ordering the part and it was taken care of within a week. I think they have a great team and I am one happy customer . I also want to say I have never written a review for anything Just wanted to say Thanks. More

Thank you SD BMW for a great buying experience Been enjoying my 328i from San Diego BMW -- what an easy buying experience! I certainly appreciate good customer service and was pleasantly surprised Been enjoying my 328i from San Diego BMW -- what an easy buying experience! I certainly appreciate good customer service and was pleasantly surprised with really excellent care given to me by Greg in the Pre-owned zone! More

Never fix the car right We never happy with this dealer. We change one year two time battery and over pay for repair. All my friends know my car problems. They don't like We never happy with this dealer. We change one year two time battery and over pay for repair. All my friends know my car problems. They don't like our car M5. More