BMW of San Diego

Alright, I know that BMW of SD has been slammed a lot here and in other websites, but my most current experience with them was pleasant. I took my 2005 545i in for service 12/13/05. They fixed everything here and in other websites, but my most current experience with them was pleasant. I took my 2005 545i in for service 12/13/05. They fixed everything I asked them to do. 1. Replace all 4 RFTs due to premature wearing. They did this without any arm pulling. They're aware of the SIB regarding this issue. 2. Fixed passenger window issue. They replaced the window regulator. 3. Fixed Nav issue with latest software. My Nav was acting crazy before latest software upgrade. Now, I too had to wait 3 weeks for my service appointment but I understand since BMW SD is the only dealership in SD county to offer loaner cars to ANYBODY. I got my 545i via European Delivery with Nalley BMW in GA. Most, if not all, BMW delaerships will not offer a loaner car if you did not buy the car from them. I called Harloff and Brecht (two good dealerships I heard through word of mouth) they did not offer loaners. I called Crevier BMW b/c I work in Santa Ana. The person I spoke with said the owner even refuse to offer a loaner to his mother who had bought her BMW from someone else! C'mon refusing your own mother?! When I heard that it left a bad taste in my mouth about Crevier. Since the latest software upgrade my radio has been acting a little weird b/c of the RDS being enabled. This is not a dealership problem. This is software related. I am waiting for the next CIP update which is 20. I'm hoping that will fix my RDS problem. Currently, I have RDS turned off. I will be taking my car back to BMW SD again for this fix sometime in January or February 2006. More

These guys are the worst in San Diego in terms of Sales and Service. They try everything they can to suck every penny out of the customers. Everything is over priced from cars to service to parts. They and Service. They try everything they can to suck every penny out of the customers. Everything is over priced from cars to service to parts. They have no care for the customers what so ever...they only care for the customer's wallets. Very incompetent service advisors and technicians can never replicate the problem or when they do they don't fix it right which means you will be making 2-3 trips to this dealerhip per problem. One positive thig they have is the loaner car program. However, I would rather not get a loaner car and get the problem fixed the first time. Also, as mentioned above, on average if you want to take your car in for service, you will be booked about 3-4 weeks from the date you call.<br>They also broke one of the plastic trims on the passenger side mirror and just glued it back on. When the trim fell off over time, I complained to them, and even though the BMW computer even showed that BMW of SD was the only dealer that ever worked on my passenger side mirror, they refused to admit fault and replace the trim. (by the way, the trim costs only $10). They expected me to pay $10 for part and $80 for labor. Supposedly, it takes a hour to replace the trim. I said no thank you and left. Few months later I took my car to Harloff BMW for service and I mentioned to them what happened at BMW of SD, they looked at the trim, and replaced it for free. <br>There's also been an instant where the service advisor couldn't finish my car on time(which is understandable and can happen), however, he lied to me and told me that he ordered a part for my car and it is going to take an extra day. When I went to pick up my car on the delayed date, it turns out that the part he told me he was ordering for the problem wasn't even replaced and he told me that nothing was done to that part because my car didn't have a function for the problem addressed.<br>That's how shady BMW of SD is...they just want to make money off you everyway possible.<br><br> More

Service is a disaster; take your car elsewhere and save yourself time, grief, aggravation and money. Pathetic service is not in line with their rates of $90/hr and $320 for oil changes. They don't follo yourself time, grief, aggravation and money. Pathetic service is not in line with their rates of $90/hr and $320 for oil changes. They don't follow-up unless BMW HQ gets involved. Car was in 3x and still wasn't repaired correctly. Has taken months to resolve problems. Unprofessional, and nothing but ridiulous excuses from the service manager. I will never return to this dealer. More