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BMW of San Diego

San Diego, CA

Overview
Reviews
3.2
463 Reviews
Call Dealership (858) 560-5050
View Awards

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 463 reviews

August 13, 2021

I would recommend BMW. The dealer who help me was very patients to explain the details. More

by Mulankis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
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Aug 13, 2021 -

BMW of San Diego responded

Thank you for taking the time to leave us a great review, Mulankis! It was a pleasure to work with you, and we look forward to working with you again at BMW of San Diego.

August 06, 2021

Brad (Lawn) handled my service request for installation of a carbon fiber rear deck spoiler! He also advised me of the need to have the body shop and collision center do the work due to the original spoile More

by RayC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Lawn, Service Advisor.
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Aug 09, 2021 -

BMW of San Diego responded

Hi, Ray! BMW of San Diego thanks you for the 5-stars and feedback. The team is glad your experience was perfect. We look forward to future visits.

August 05, 2021

Excellent customer service. Andrew Kim is a key member of the BMW team. Thoroughly explained what needed to be done and gave the time frame of work More

by rjrcal3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Kim
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Aug 06, 2021 -

BMW of San Diego responded

RJ, thanks for taking the time to share your great service review with Andrew! It was our pleasure to work with you, and we look forward to working with you in the future.

August 04, 2021

Excellent customer service. Jayson was very professional and very through with my vehicle’s warranty needs. Thank you San Diego BMW for taking care of my car ! More

by Shlatina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson , Sean Weaver
Report | Print
Aug 05, 2021 -

BMW of San Diego responded

BMW of San Diego appreciates the 5-stars and feedback! We look forward to future visits.

August 04, 2021

The most unprofessional people on service section . Mr. Parker should learn how to Make people happy . More

by Brucejafari
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Weaver
Report | Print
Aug 05, 2021 -

BMW of San Diego responded

Bruce, I would like to learn more about the level of service you feel we provided you. We pride ourselves on the high-quality standards we maintain here at BMW of San Diego and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at wasaro@penskeautomotive.com? Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

August 03, 2021

The client advisor Shawn Shantiai was very nice and helpful that made us a happy customer. He did an excellent job overall! More

by artarmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Shantiai
Report | Print
Aug 04, 2021 -

BMW of San Diego responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department at BMW of San Diego, and we hope that you will continue to choose us as your dealership!

July 29, 2021

Good customer service. Chris is very friendly and pleasant to talk to. Got the complimentary car wash but the inside of the car and tires were not cleaned/washed. More

by stormy94114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Report | Print
Jul 30, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 05, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 05, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 06, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 07, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 09, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 10, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 11, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 12, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 15, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 16, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 17, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 18, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 19, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 20, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 21, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

July 25, 2021

I so much appreciated the professionalism, courteousness, timeliness and continual updates given regarding the work on my car. The wonderful service and friendllness helped to keep me at peace! Keep up the More

by icbeyond3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Vale Cruz, Sean Weaver
Report | Print
Jul 25, 2021 -

BMW of San Diego responded

Thank you for choosing BMW of San Diego. We are happy to know that our team provided you with a courteous and professional experience. We can't wait to work with you again.

July 24, 2021

Had my first service last week & Marcelino Soto is an outstanding advisor! Friendly, efficient and answered all my questions/concerns. It was supposed to be just a few hours service, but because there wa More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelino Soto
Report | Print
Jul 25, 2021 -

BMW of San Diego responded

Hi there, thank you so much for sharing your positive feedback about us here at BMW of San Diego. Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

July 23, 2021

The service and attention from this dealership and their personnel were quite excellent. I felt like a valued customer. They were thorough in their approach and in their communications with me. More

by Tomm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcellino
Report | Print
Jul 24, 2021 -

BMW of San Diego responded

We're happy we could exceed your expectations! We are glad you enjoyed your experience with us!

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