BMW of San Diego

I brought my vehicle in for routine maintenance last week, and during the inspection, I was told the passenger-side engine mount had cracks and had collapsed, and it needed to be replaced. I thought the week, and during the inspection, I was told the passenger-side engine mount had cracks and had collapsed, and it needed to be replaced. I thought the repair would be covered under my CPO warranty, but unfortunately it wasn’t. The estimate came out to nearly $2,400, which was a lot to take on unexpectedly. Marcelino, my service advisor, was incredibly helpful and patient, answering all my questions and walking me through everything. Chris, the service department manager, was very understanding. He personally worked with me and offered to reduce the cost significantly. Thanks to him, I only paid $1,600. I’m really thankful for both Marcelino and especially Chris for the way they took care of me. More

I love working with Michael Parker in service. He is straightforward and explains things really well. I appreciate everyone I’ve met when dropping off and picking up my car. To a one, they are low He is straightforward and explains things really well. I appreciate everyone I’ve met when dropping off and picking up my car. To a one, they are low key and super helpful. It’s a busy place so if you’re in a rush let them know. More

Service Advisor Andrew Kim went above and beyond in helping me with getting a new tire when I came in for the oil/filter change on my X5. He is always ready to help and made the service experience exc helping me with getting a new tire when I came in for the oil/filter change on my X5. He is always ready to help and made the service experience exceptional. More

Best spot for BMW cars service. They always do a good job. Highly recommended for BMW owners. They always do a good job. Highly recommended for BMW owners. More

As always my call to Brad Lawn, my service agent was answered immediately , with my appointment booked for the next day. I’m so grateful for Brads cheerful attitude and attention to detail, arranging answered immediately , with my appointment booked for the next day. I’m so grateful for Brads cheerful attitude and attention to detail, arranging for a loaner car for me to use while my recall part was installed is the best customer service and why I will always recommend BMW of San Diego. Deveana was a knowledgeable and complete professional in charge of my loaner car with the paper work put together quickly and efficiently and video documented the loaner car to show any scratches or damages for the record. ( there were no scratches or any damage). BMW of San Diego has a great staff. More

Great service, fast and well explained! Customer service is outstanding, installation are clean and comfortable. Customer service is outstanding, installation are clean and comfortable. More

Service Advisor TJ Bell is the best. Great service all the way around. John Romero Great service all the way around. John Romero More

Great service by all the staff I encountered from pulling the car up to drop it off , until I picked it up. Special thank you to Andrew Kim. Wonderful customer service and very kind. I'm thankful he is my the car up to drop it off , until I picked it up. Special thank you to Andrew Kim. Wonderful customer service and very kind. I'm thankful he is my service advisor. More

When we got to the service place, the employee greeted us with a smile and said to go to the customer service waiting room where the service agent would be there to talk to you. Mr. Parker came over and went with a smile and said to go to the customer service waiting room where the service agent would be there to talk to you. Mr. Parker came over and went through everything we needed to know about the service. The service was excellent and efficient. Thank you, More

Michael Parker the service tech was very helpful and professional. Made sure I had a loaner waiting and kept me informed during the entire repair process. Also honored my extended warranty without quest professional. Made sure I had a loaner waiting and kept me informed during the entire repair process. Also honored my extended warranty without question More