BMW of Sherman Oaks

Great customer service Brandon provided excellent customer service and won over my business. I had a disappointing experience with Center in the past - and this really chan Brandon provided excellent customer service and won over my business. I had a disappointing experience with Center in the past - and this really changed my overall opinion of the dealership. While the car I originally went to see was sold before I arrived, Brandon was extremely helpful and showed me a few other options and had us test drive a newer vehicle. After a discussion the next day Brandon/Center negotiated a very aggressive price on the vehicle and the deal was done. Brandon was courteous, friendly, knowledgeable and extremely helpful throughout the entire process. He won over my business from my previous BMW dealership - I'll now take my M5 and 335I conv to them for all service needs. 5 stars for Brandon Harris and the Center team! More

Excellent Customer Service from Brandon Harris I was recently looking for another car to pair with my BMW M5. After many discussions with various dealers, I contacted Brandon via the online chat o I was recently looking for another car to pair with my BMW M5. After many discussions with various dealers, I contacted Brandon via the online chat option. He was immediately on the line and extremely helpful discussing inventory and pricing. I made an appointment to meet and test drive a vehicle. Unfortunately, I was stuck in traffic and the vehicle I wanted to see was sold shortly before my arrival (what are the odds). He made the best of a bad situation and found a newer 2012 335i for me to test as I had never driven a convertible prior. He was extremely helpful in discussing the vehicle, the functions and managing my expectations as an M5 driver. The next day, I called him and discussed pricing. He definitely went to bat for me and managed a very aggressive offer for the newer vehicle. Not only did I purchase this vehicle, but I'll also be bringing my M5 in for servicing vs taking it to dealership where it was purchased. Brandon provided service above and beyond what I expected. As I write this review, my "other" dealership only now responded to my request from a week ago. Too late Bob Smith.... 5 stars to Brandon and the Center Team that helped me!! More

Great experience We accidently ran into Al Herbst who is a great person. He is a very knowledgeable and social. He would show us everything we want to know about the We accidently ran into Al Herbst who is a great person. He is a very knowledgeable and social. He would show us everything we want to know about the car from engine to navigation system. He is a good and honest man, i think i got a good deal with him. More

The Consummate Professional: Al Herbst If you're in the market for a BMW, do yourself a favor and visit Al Herbst at Center BMW. Al is an ultimate professional with a unique ability to he If you're in the market for a BMW, do yourself a favor and visit Al Herbst at Center BMW. Al is an ultimate professional with a unique ability to help you experience a stress and hassle free transaction. This is our second BMW purchase with Al and we continue to find him a highly knowledgeable, accommodating, genuine and "no nonsense" Sales advisor. Given traditional industry standards, working with Al is very refreshing since he offers a non-overbearing, individual approach to each of his clients. My husband and I work and have a very busy family life and Al knew how to structure a deal in a manner which was efficient and straightforward. He accommodated our schedule with an evening appointment and helped us order a new BMW that fits our family needs. Moreover, if you're a woman and feel ambivalent about going to a dealer alone, Al will put you at ease with his friendly and pleasant demeanor. I feel strongly that Al will work a deal for you and will always stand by his WORD! We will definitely recommend Al to any of our family and friends. More

Called Al looking for an X3 CPO, he just happened to have a nice lease return on the lot so we went to look at it. The car was in really nice shape and had everything we wanted on it. Al worked our deal to f a nice lease return on the lot so we went to look at it. The car was in really nice shape and had everything we wanted on it. Al worked our deal to fit our budget and gave us top dollar for our trade. No surprise why this is the third vehicle I've purchased from him! What I really appreciate is the honest, no pressure, what can I do for you attitude. If you're in the market for a BMW, you will love working with Al! More

The reviews written about Al Herbst almost seem untrue. How can a car salesman have such good reviews. Well, they are true. We are not related, did not know him prior to our arrival, or any other relations How can a car salesman have such good reviews. Well, they are true. We are not related, did not know him prior to our arrival, or any other relationship. We had been searching for a new car for about a week. Our experience with Al was perfect. He was knowledgable about the cars, insightful, funny, and most importantly, honest and fair. The whole experience was perfect. I called on the phone prior to our arrival to ask if this dealership had a certain car we were looking for. Al took the call, looked up what I asked, and gave us straight answers. We then went to the dealership to meet with him, and the rest of the experience is as I mentioned above. We appreciate everything he did for us, and will see him in the future for sure. More

Al Herbst: True professionalism and excellence! I wish everyone was like Al in the service industry. I could go on and on about all his great qualities. This is a man is very quick, bright, funny, and h everyone was like Al in the service industry. I could go on and on about all his great qualities. This is a man is very quick, bright, funny, and honest. Did I mention that he has the patience of a saint too? Well my husband and I met Al over the past weekend when we were doing research on our next vehicle(which we did not plan on buying for another 9 months) Al greeted us right away when we arrived at Center BMW. He spent an hour educating us about BMW. We learned so much and had such a great test drive. He picked out the perfect car based on our conversation. He has the gift of knowing exactly what you want before you actually know. My husband and I loved the car but thought we should wait to purchase. We left that day with a new friend. Funny thing happened a few days later, we were now in a position to get that car. We called late on a Wednesday evening and asked if he was available. He said that he would be there. Traffic was bad and we got there even later. He stayed and patiently guided us through our new purchase. We got an amazing deal. I mean AMAZING. He is a genius with numbers and trade in’s. At 10pm at night we left the dealership with our car. Al had been working since 9am and never once complained or showed a sign agitation or fatigue. Mind blowing service! I will continue to get future cars with him; he just made everything so smooth and seamless. If you are in need of a BMW Al is the man. Seriously!!! More

Had a great experience here. Al herbst is the GUY you should ask for. Got great price, experience here. I would recommend you to visit this dealer first before you go anywhere else. should ask for. Got great price, experience here. I would recommend you to visit this dealer first before you go anywhere else. More

Al was great, knowledgeable, patient, attentive and fun to deal with. He took a lot of time to make sure my fiance got the car she wanted. He knew so much about BMW's because he himself is a huge BMW fan/ to deal with. He took a lot of time to make sure my fiance got the car she wanted. He knew so much about BMW's because he himself is a huge BMW fan/owner. If you want a BMW and you don't go to Al, you're cheating yourself. More

If BMW is the ultimate driving machine, then Al is the ultimate BMW salesman. He is incredibly knowledgeable about BMW cars and it's so nice to deal with someone who is so honestly passionate about his pr ultimate BMW salesman. He is incredibly knowledgeable about BMW cars and it's so nice to deal with someone who is so honestly passionate about his product and putting you in the right vehicle for your needs . Al shared so much of his time with me and was so patient with my many questions before and after I signed my paperwork. Excellent follow up to make sure I was feeling comfortable in my new car. great deal, great car. Al is the perfect mixture of business and a fun buying experience. More