BMW of Shrewsbury

I can't say enough about Wagner BMW. I bought my first BMW from them and had them service it for five years. Everyone -- from the sales person who sold me the car to the service people who maintained the BMW from them and had them service it for five years. Everyone -- from the sales person who sold me the car to the service people who maintained the car -- was a great representation of the BMW brand. They are smart, honest, fair and tremendously dedicated to customer service. Last month, I reached out to four BMW dealers online to give them an opp to sell me a new BMW. The response from the other dealers was underwhelming. One didnt want to give me a quote over the phone and told me they didnt compete on price. That is so absurd. At the end of the day, a car is a commodity and can be serviced anywhere. Steve Shifman at Wagner BMW wanted my business. He was responsive and did everything he needed to do to close the deal. I got a great price on a BMW328i and a great value on my trade. Dont waste your time with dealers who are respectful of you and your needs. Save yourself a on of time and get a fair price by going directly to Wagner BMW -- even better, call Steve Shifman directly at 508-925-2219. You will be happy you did. ~~ Kel Kelly More

I sent the internet sales manager a very detailed description of the vehicle I was looking for; including the options I wanted, the price I wanted to pay and the details of my trade-in. In addition, description of the vehicle I was looking for; including the options I wanted, the price I wanted to pay and the details of my trade-in. In addition, I provided the Internet sales manager with the amount I was looking for on my trade. I requested that Internet sales review all of the components of my "offer to purchase"; including, what I was looking for on my trade. I indicated that I did not want to make the trip from Franklin, MA to Shrewsbury unless there was a reasonable likelihood that we could make the numbers work. He advised me that he thought we could make the deal work and asked me to come int. Unfortunately, Wagner's offer on my trade was $3,500, or 20% less than what I was looking for!!! As an aside, don't bother leveraging KBB when trying to figure out the value of your trade. At Wagner KBB does not account for much.... At the end of the day, Internet sales had wasted both my time and theirs. It's unfortunate that sales people can't be more transparent and honest about their pricing practices. More

This was my first foray into a BMW dealership, and was unsure of how I was going to be treated as I was not 100% sure a BMW is what I wanted at the time. However, I was given all the space to browse arou unsure of how I was going to be treated as I was not 100% sure a BMW is what I wanted at the time. However, I was given all the space to browse around, and then when I needed information, Gene was happy to spend time to answer all my questions. The test drive and buying process was extremely painless as Gene is one of those dealers than realizes the information the consumer is able to get regarding invoice prices, etc. and gave it to me straight in terms of what the dealer needs to make on each sale, which was fine by me. I realize everyone needs to make money, and we came to a price quickly that I was happy with. Gene was also extremely helpful and understanding during the waiting process as I pestered him for updates on the status of my vehicle that was being built and shipped. And when pickup day came, I feel that he made an extra effort to make sure I got my car in a timely manner. All in all, it was extremely refreshing to go into a dealership that sells high-end cars dressed in a t-shirt and jeans and be treated the same as someone who walks in dressed in a suit and tie which is more than I can say for other area dealerships I've been at. More

We purchased a preowned 2008 5 series a couple of weeks ago. We received a great price for our trade. Fabricio Machado and Chris Caputo were very accommodating to our needs. We would purchase another ca ago. We received a great price for our trade. Fabricio Machado and Chris Caputo were very accommodating to our needs. We would purchase another car again from BMW of Shrewsbury when the time comes. More

My recent experience with BMW and Fabricio was excellent. I felt very comfortable with Fabricio and the overall experience was better than ever. We purchased a 2011 328i xDrive and turned in a 2008 328xi lea I felt very comfortable with Fabricio and the overall experience was better than ever. We purchased a 2011 328i xDrive and turned in a 2008 328xi lease vehicle. Unfortunately I do not remember his last name but our experience with Dan in the finance office was also great. I can think of more than once that I have gone to different car dealerships to look at cars and the sales people make me feel like running and screaming!! Not at this dealership. They are great and are highly recommended in my eyes. More

Good overall buying experience. Not too pushy, followed up appropriately. Responsive to my requests. Seemed upfront about price and terms. Process relatively painless. Financing and closing the transact up appropriately. Responsive to my requests. Seemed upfront about price and terms. Process relatively painless. Financing and closing the transaction was professionally handled. Convenient hours. More

Purchased a certified pre-owned 5 series recently. Very happy with the car and also my experience with this dealership. Wagner BMW offers great service. The sales associate I worked with (Fabricio) was exc happy with the car and also my experience with this dealership. Wagner BMW offers great service. The sales associate I worked with (Fabricio) was excellent. I would buy another car from this dealership. More

The sales experience was amazing. We went into the dealership after finding two specific CPO vehicles on their website. Rather than just showing us these vehicles, Fabricio took the time to understan dealership after finding two specific CPO vehicles on their website. Rather than just showing us these vehicles, Fabricio took the time to understand our needs and wants and provided us with options that we had not even considered before. He even went online and helped us gather empirical data on real life performance and gas mileage. We walked away really feeling that we had made a very educated decision. The financing experience was also efficient, friendly and without any heavy handed sales tactic. Overall a great experience. More

When I called about used inventory I was immediately connected with someone who knew what was on the lot and was knowledable about the vehicles. Mark Daniels was great through the whole process. I appr connected with someone who knew what was on the lot and was knowledable about the vehicles. Mark Daniels was great through the whole process. I appreciate his willingness to bring the car up to New Hampshire and to answer follow up questions about the car and integration with my Blackberry. More

This dealership has management unlike any other dealership I've worked with. This is the third BMW we have either purchased/leased from the Dealership. Although I have worked with some excellent s dealership I've worked with. This is the third BMW we have either purchased/leased from the Dealership. Although I have worked with some excellent sales people at this dealership in the past, I must say that my most recent experience with Eugene Kelp and Chris Caputo, the new sales manager have been by far one of the most pleasant experiences at a dealership to date. They were friendly, professional, and reliable throughout the entire negotiation process. They helped me choose the right vehicle to fit my needs and I couldn't be happier with my new Diesel X-5. Their dealership should be commended for superior customer service. Thank you! More