BMW of Shrewsbury

Good overall buying experience. Not too pushy, followed up appropriately. Responsive to my requests. Seemed upfront about price and terms. Process relatively painless. Financing and closing the transact up appropriately. Responsive to my requests. Seemed upfront about price and terms. Process relatively painless. Financing and closing the transaction was professionally handled. Convenient hours. More

Purchased a certified pre-owned 5 series recently. Very happy with the car and also my experience with this dealership. Wagner BMW offers great service. The sales associate I worked with (Fabricio) was exc happy with the car and also my experience with this dealership. Wagner BMW offers great service. The sales associate I worked with (Fabricio) was excellent. I would buy another car from this dealership. More

The sales experience was amazing. We went into the dealership after finding two specific CPO vehicles on their website. Rather than just showing us these vehicles, Fabricio took the time to understan dealership after finding two specific CPO vehicles on their website. Rather than just showing us these vehicles, Fabricio took the time to understand our needs and wants and provided us with options that we had not even considered before. He even went online and helped us gather empirical data on real life performance and gas mileage. We walked away really feeling that we had made a very educated decision. The financing experience was also efficient, friendly and without any heavy handed sales tactic. Overall a great experience. More

When I called about used inventory I was immediately connected with someone who knew what was on the lot and was knowledable about the vehicles. Mark Daniels was great through the whole process. I appr connected with someone who knew what was on the lot and was knowledable about the vehicles. Mark Daniels was great through the whole process. I appreciate his willingness to bring the car up to New Hampshire and to answer follow up questions about the car and integration with my Blackberry. More

This dealership has management unlike any other dealership I've worked with. This is the third BMW we have either purchased/leased from the Dealership. Although I have worked with some excellent s dealership I've worked with. This is the third BMW we have either purchased/leased from the Dealership. Although I have worked with some excellent sales people at this dealership in the past, I must say that my most recent experience with Eugene Kelp and Chris Caputo, the new sales manager have been by far one of the most pleasant experiences at a dealership to date. They were friendly, professional, and reliable throughout the entire negotiation process. They helped me choose the right vehicle to fit my needs and I couldn't be happier with my new Diesel X-5. Their dealership should be commended for superior customer service. Thank you! More

This dealership is uniquely positioned relatively to other companies. I was trying to buy new X5 and dealt with all official BMW dealers in MA. Only Wagner BMW was willing to go “extra mile” to meet my other companies. I was trying to buy new X5 and dealt with all official BMW dealers in MA. Only Wagner BMW was willing to go “extra mile” to meet my requirements in car’s configuration and pricing. Al Moreno provided continuous support and stream of information while I was waiting for my vehicle. Timely returned calls, additional information – everything is in place. Superb customer service – that is all I can tell. More

Mark was fantastic to deal with right from the start. He was very laid back through the entire process and I never once felt pressured. He was extremely efficient in getting all of the behind the scenes wo was very laid back through the entire process and I never once felt pressured. He was extremely efficient in getting all of the behind the scenes work done and I was able to pick my car up the following afternoon. He was very personable and made me feel totally comfortable. I would highly recommend Mark, as well as the Wagner dealership, to anyone looking to purchase a BMW. More

Purchasing the car (pre-owned 128i convertible) was relatively painless. Fabricio seemed comfortable with me buying either a new or pre-owned vehicle. I would have liked to have information about opt relatively painless. Fabricio seemed comfortable with me buying either a new or pre-owned vehicle. I would have liked to have information about optional insurance (on tires and extending warranty) prior to signing papers, but didn't feel too pressured (just unprepared). The vehicle was ready quickly -- The only snafu was that my insurance company was faxing registration information to the wrong fax# which added an extra hour or so. I heard good things about service while waiting for the vehicle to be ready, so I hope that I feel as good about it when I use it. More

Bought a used vehicle in an hour flat. He was very knowlegable in the vehicle. Fabricio faciliated all of the paperwork and the bmw team got me out of there in really quick and stayed past closing to knowlegable in the vehicle. Fabricio faciliated all of the paperwork and the bmw team got me out of there in really quick and stayed past closing to get it done. What made this work was the great price. Everybody was happy, including ous with our trade. I would really recommend this dealer and if i were in the market for a bmw i would go back. More

The X-5 we took home about a week ago is third BMW we have purchased from Mark Daniels and Wagner BMW in the last three years. Wagner Motors and Mark Daniels understand the key ingredient in making the s have purchased from Mark Daniels and Wagner BMW in the last three years. Wagner Motors and Mark Daniels understand the key ingredient in making the sales process enjoyable and that is no pressure. It's a simple discussion of what you would like to pay and what they will sell for. No gimmicks, no hard sell, no canned sales tricks. Mark Daniels is the consummate BMW sales professional with complete product knowledge. Our experience with their BMW Service Department has been very good as well. Everything is fixed right the first time with no return trips. The car is returned clean and on-time. The showroom and waiting area are comfortable, clean, and well organized with complimentary coffee and breakfast snacks. Hopefully, you will not need to experience it, their collision center is second to none and will put things back to new if you have an unfortunate accident. You should have no reservations about doing business with Mark Daniels and Wagner Motors BMW. More