BMW of Shrewsbury - Service Center

My BMW X5 has less than 40k miles and was in great condition. I left the door open accidentally a few days ago. We don't drive often since we all are working from home now. When we found out the car w condition. I left the door open accidentally a few days ago. We don't drive often since we all are working from home now. When we found out the car was out of battery completely. So we had our car towed to BMW Shrewsbury. Even the tow guy from AAA told us it's just a small problem with battery running out. They have seen this a lot. But BMW Shrewsbury sent us a whole list recommending around $4,000 parts to be replaced or fixed. They charge battery replacement $528.28, Battery Ground Strap: $565.12, and other $3,000 something. So we picked battery replacement $528.28, Battery Ground Strap: $565.12. So today, I went to pick up the car, when I started the car, all the warning lights are on, the dashboard shows a lot of parts are malfunctioning. The wipers keeps running like crazy. I asked them what is going on? Woman named Leanne Rattey said, you didn't pick all the recommended parts so we cannot guarantee your car would work properly! My car never had any problem never had one single warning light on except the service due light once and it's normal. Now, the dashboard like a Christmas tree all the warning lights are on! They denied they did anything wrong and insist I need to pay more money like they recommended to fix it. I am not a car expert, but I believe this is not a normal situation. My car was working perfectly. I don't think a dead battery would cost a total damage to my car. P.S. they have 10% off couple on their website, so I told Ms. Rattey please apply that to my invoice. But when we got our bill, nothing was applied. It's not a big deal, but it shows something definitely. I wouldn't recommend this car service to anyone. It's like a scam to me. A story like"If you don't spend more money, we make your car a nightmare." I schedule a service from other garage. I will see what they did to my car. More

My car was towed to this dealership for a flat tire repair ( a failed sidewall on a run flat) it was closest to my home. I didn’t buy my 2022 bmw 330 from shrewsbury because the sales person I work wit repair ( a failed sidewall on a run flat) it was closest to my home. I didn’t buy my 2022 bmw 330 from shrewsbury because the sales person I work with was rude, arrogant, and dismissive. The service department was an even worse experience. They first told me I needed 4 new tires and a new rim, but then discovered I had purchased a wheel and tire protection warranty. Then it took days of back and forth for them to tell me the rim is good and the tires are covered. They called told me the car was ready and when I arrived it was not there and was not ready. The service team members I spoke with were dismissive and said to try back tomorrow. When I picked the car up the next day the wheels were covered in tire paste, the wheel weights were a different color from the rims and the adhesive from the old weights was not removed; the car looked terrible. They cleaned it up and after another 30 minutes I was on my way. Only the wheels were not balance and the car vibrated at speeds above 30 mph. Additionally, the tire would not keep air pressure for more than 24 hours. I brought the car back to shrewsbury and they told me the rim was bent and fixing it was not going to be cover because the tire held air ( it didn’t) so they suggested straightening the rim, but I would have to pay which I did. Service called and said they could not fix it, I have to buy a new rim. If I wanted to persue this any farther I would have to bring it to the dealer I bought the car from; herb chambers in Sudbury. I brought it there. They fixed it. BMW SHERSBURY. Does not have the talent or the equipment to repair a tire and rim properly. Thief staff lied to me so many times during the process it was ridiculous. If you care about your vehicle’s service. SKIP OVER SHREWSBURY BMW; something is VERY WRONG THERE More

Lies, lies and more lies. Lied to multiple times about multiple things over the course of two service visits by Leanne Ratty. Car was returned with the bumper tow hook cover missing and a badly scratched multiple things over the course of two service visits by Leanne Ratty. Car was returned with the bumper tow hook cover missing and a badly scratched console. Can it get much better? More

This was by far, the best vehicle repair service I have ever experienced. Thank you LEANNE RATTEY!!! Not only is Leanne knowledgable & personable, she is honest. She listened to my predicament, fixed ever experienced. Thank you LEANNE RATTEY!!! Not only is Leanne knowledgable & personable, she is honest. She listened to my predicament, fixed my vehicle & had everything ready when promised. Leanne is an assett to the automotive industry! More

Great shopping experience. Great service. Although the car broke down within the first 50 miles, they took care of it afterwards. Responsible sales person Kyle. car broke down within the first 50 miles, they took care of it afterwards. Responsible sales person Kyle. More

rip off i took my car in for service under the new ownership and i was quoted prices for general service , when i went to pick up the car the prices were j i took my car in for service under the new ownership and i was quoted prices for general service , when i went to pick up the car the prices were jacked up and i was told i initialed a service order that they could not produce . stay away from this service dept , very dishonest and have no problem lying to your face . will never be back More

Came for service but am in market to buy as well. 1st impression of BMW of Shrewsbury was great, Kim at front desk check -in super helpful and the young man who checked in my BMW was super friendly. 1st impression of BMW of Shrewsbury was great, Kim at front desk check -in super helpful and the young man who checked in my BMW was super friendly. My service advisor Glenn was a jerk frankly... condescending when explaining the repairs needed (which I fully understood as an engineer) and not at all helpful with warranty questions. I felt like he was treating me like "a woman who does not understand cars..." xxxxxxxx~ Was I happy with the actual repairs, Yes. But the SA Glenn made the whole experience uncomfortable. I would not use Glenn again. Period. I will try the dealership with a different SA, but will not purchase from them at this point. More

RIP OFF and will charge you over and over for same issue Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid ove Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid over a thousand dollars for repairs. Month or 2 goes by and i notice an oil leak, take back vehicle, they said they fixed it at no charge. Month or 2 goes by and i take the vehicle back and they call me wanting another thousand dollars to repair oil leak and stated that the oil leak was not related to the last oil leak. Does this sound correct or even fair to you? Not in my eyes as i am paying for them to guess on repairs for leaks. I will never use them again and want to warn others about their poor and horrible service not to mention their poor sales ethics. More

HORRIBLE SERVICE DEPARTMENT The manager i this service department told me to go F.... myself and hung up the phone on me. So much for customer service and hearing the customer o The manager i this service department told me to go F.... myself and hung up the phone on me. So much for customer service and hearing the customer out, he TOLD me either i pay for my car or they would not release it to as 1 option or the 2nd option was they put the old parts in it and I can go pick it up. I was LIED to from the beginning in this service visit and I WOULDN"T RECOMMEND this place to anyone. I will NEVER bring my vehicle there or buy a new vehicle from them, I will take my business to BMW of Sudbury instead. More