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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
306 Reviews

306 Reviews of BMW of Shrewsbury - Service Center

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January 06, 2009

Service department marks up part prices nearly 20% above BMW NA's MSRP. Then they give you 10% back as your CCA member discount. Service manager (1 of them) was a little know-it-all kid who tried to dis More

by gummifledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service advisor (young)
March 27, 2008

I bought a used Audi Allroad from a used car dealer. I then went to Wagner Motors to find out what kind of a place it was figuring I would need to have the car serviced there on occasion. I also went to g More

by DennisConnelly
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service reception
September 29, 2007

Well...I took my 07 M Coupe to the dealer to get my yearly oil change done. Not one of the service employees I talked to there could bring themselves to call it an M Coupe. They all referred to it as More

by Dammmittt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
4
July 09, 2007

The rate/ hour is over the industry standard. When I asked if the rate could be negotiated for a long time Wagner customer, I was given an attitude. When I apologized that I would have to tow the car t More

by Lindsay1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wagner Collision
January 25, 2007

I did not purchase my X5 from them but the Service Department is awesome! You cannot get any better service for a BMW in this state. I own multiple high value vehicles and have bought/purchased 25 car More

by bsprtsgrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 10, 2006

I have been a customer of Wagner BMW in Boylston which is now in Shrewsbury. The service is excellent. I was a certified mechanic in a past life and I think they do an excellent job. I have bought parts a More

by yogaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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