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BMW of South Austin
Austin, TX
458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 458 reviews
November 05, 2025
We were politely met at the door and quickly led to front desk for assistance where our sales advisor Jorge Hernandez met us. Jorge was very polite and asked a few questions to better understand if we where desk for assistance where our sales advisor Jorge Hernandez met us. Jorge was very polite and asked a few questions to better understand if we where interested in the same type of vehicle and took the time to show my family and I similar vehicles on site that were in the price range of what we were looking for. Jorge took the time to explain options and flexibility within each vehicle and how he could assist with our purchase. He pulled vehicles up to compare side by side which helped my wife and son get a better understanding of the differences between each. We test drove both vehicles and made our decision. Jorge assisted us through the entire process and made the entire process a learning experience for my son which I very much appreciated. Jorge worked very heard to assist us and we are very grateful and appreciative for his willingness to go the extra mile. Much respect to him. Please let him know we appreciate his hard work and the kindness he showed to my family. Thank you More
by Mark A. Vasquez
Employees Worked With
Ruben Villarreal, Jorge Hernandez
November 03, 2025
I had an outstanding experience with BMW of South Austin, and I can’t thank Jorge Hernandez enough for making it happen. After comparing offers from multiple dealerships, BMW of South Austin truly went above and I can’t thank Jorge Hernandez enough for making it happen. After comparing offers from multiple dealerships, BMW of South Austin truly went above and beyond to earn my business, not just by giving me the best deal, but by delivering exceptional customer service every step of the way. Jorge was professional, patient, and incredibly responsive. He listened to what I was looking for, kept communication clear and honest, and made the entire process stress-free. It never felt rushed or transactional, it genuinely felt like he wanted me to drive away happy. From the first call to the moment I picked up my car, the entire team showed a level of transparency, courtesy, and attention to detail that exceeded my expectations. It’s rare to find a dealership that combines great pricing with top-tier service, but BMW of South Austin nailed it. If you’re shopping for a BMW in the Austin area, don’t waste time elsewhere, reach out to Jorge at BMW of South Austin. You’ll appreciate the professionalism, the respect, and the feeling that your time and trust actually matter here. More
by Dinesh Daks
Employees Worked With
Ruben Villarreal, Jorge Hernandez
November 02, 2025
Jorge Hernandez provided an outstanding customer service to us. George (Jorge) was straightforward, friendly and was well informed about the car, finance details. to us. George (Jorge) was straightforward, friendly and was well informed about the car, finance details. More
by anand_vedapuri
Employees Worked With
Jorge Hernandez
October 31, 2025
Fantastic Customer Service that is second to none. I have no problem recommending BMW South Austin to anyone who wants a luxury vehicle from a luxury environment. I have no problem recommending BMW South Austin to anyone who wants a luxury vehicle from a luxury environment. More
by Peter
Employees Worked With
Grant Anderson, Vinny O'Flaherty
October 31, 2025
Grant Anderson, my sales advisor, was professional, knowledgeable, and an absolute pleasure to work with. He made the entire process smooth and enjoyable. It felt like purchasing a car from a friend. knowledgeable, and an absolute pleasure to work with. He made the entire process smooth and enjoyable. It felt like purchasing a car from a friend. I appreciate that he really knows the product he is selling and genuinely wanted to make sure the sales process was seamless. More
by Mei.c.wu
Employees Worked With
Grant Anderson, Heidi Marhofer, Ryan Mckey
October 30, 2025
My third BMW from this store. Staff is always helpful and friendly. On the occasions I have waited for oil changes, the waiting area is always clean and stocked with snacks and b Staff is always helpful and friendly. On the occasions I have waited for oil changes, the waiting area is always clean and stocked with snacks and beverages. Overall a great customer experience. More
by Melissa Petterson
Employees Worked With
Laura Mikiciuk, Jorge Hernandez
October 30, 2025
I bought an used BMW from BMW of South Austin and worked with Jorge Hernandez. Jorge was extremely helpful and responsive. He answered all of my questions and was easy to work with. He continued to help with Jorge Hernandez. Jorge was extremely helpful and responsive. He answered all of my questions and was easy to work with. He continued to help me with a few things even after I took delivery of the car and did everything he said he would do. I expected to be handed off to someone else (if I got any help at all) but Jorge stuck with me to make sure I was happy. More
by setzell
Employees Worked With
Jorge Hernandez
